I've been using 2X SODIMMS form G.Skill RipJaws DDR4 1.20v 16G 2133MHZ with my intel NUC kit, when I install both of the RAM's the kit keeps restarting. it takes 4-5 min after of the loging in to the windows then it restarts or the windows crashes.
what is the issue here ? i'm using compatible rams, however the issue is solved by removing one of the RAM's. is this BIOS bug ? does Intel will release a new version of bios to fix this issue?.
1.Try to check each one of the memory modules at time. Check each module in both memory slots.
2. When you are using both memory modules, are both modules recognized in bios and in Windows?
1- yes it worked normally without any issue, when i removed one of the memory modules, and I've swapped the modules to check if the issue in a specific memory module however both of them working well when there is only one module is installed at a time.
2- yes both memory modules are recognized in bios.
1. Your kit looks OK for me. However I didn't found this P/N was verified by Intel: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...…
and http://www.cmtlabs.com/2012/memCertPartSearchResultsAll.asp?bNav=True&sManuf=Intel&outside=False&sMN... CMTL > Search > Tested Motherboard > Results
Still the specification are according to specification of you NUC. Since each module works when used separately, I don't suspect failure in the memory, but could be problem in your NUC.
2. In the first place I suggest to update your bios to the latest version using recovery method fro Power Button Menu:
easiest is to recover bios from Power Button Menu:
- Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file KY0055.bio (https://downloadcenter.intel.com/download/27805/NUCs-BIOS-Update-KYSKLi70-86A-?product=89187 Download BIOS Update [KYSKLi70.86A] ) on this stick and insert it into USB slot (NUC shall be OFF).
- Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if connected, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu.
- Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
- When the recovery finishes, pull out the power cord.
- Replace the power cord and press Power Button to switch the computer to ON.
- Enter Bios setting by pressing F2 during boot process.
- Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
- If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings.
If for some reason you have difficulty to boot into Power Button Menu, you may recover your Bios using Security Jumper method https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html
3. If the bios recovery will not help, you may request RMA to replace your NUC : https://supporttickets.intel.com/warrantyinfo?lang=en-US Warranty Information
first off... it appears you are looking up the wrong kit. this is on a nuc7i7bnh, not a NUC6i7KYK.
the memory modules used are a non issue. as i stated, i have run a FULL memtest86 test, and it resulted in no errors. even still, i replaced the memory with a stick of transcend that IS on the list, and the results were the same.
as stated, the bios has been updated. twice now.
i have 3 of the machines sitting here now (i went to microcenter a few hours ago and purchased another as they told me they would return the defective one). ALL THREE HAVE THE SAME EXACT ISSUE. one is slightly worse than the other 2 and locks up quicker, but i can push all 3 to that point with an extended stress test with intels own processor diag.
this is a design flaw. not a software issue. it appears to be easily remedied by adjusting the fan speeds, but it greatly reduces the usability of the machine as it gets LOUD. the original one is now on hour 5 of cpu stress test without a single lockup, but does still sound like a drone ready to take off from the desk.
any other ideas?
1. Sure, wait for Intel Support. Because of the long weekend, probably you will have some response on Tuesday and you will be requested to send an SSU report.
2. In the mean time try to update bios to the last version, using the instruction I've send you in my post # 6 above. Recover your bios by pressing F4.
3. Try to run memory test on each module at time.
99% of the time, this is caused by faulty memory.
go grab https://www.memtest86.com/ memtest86 and run a test from a thumb drive. you will need to alot a good deal of time, but the moment you get a single error... you can stop. its bad ram. if it passes all tests, then id start looking at the process. use intel processor diagnostic to check whether it passes all tests.
Thank you for joining the Intel Communities.
Have you tested the system in safe mode?
Was there any software or hardware change before the issue started happening?
Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
If possible run the Intel® Processor Diagnostic Tool and attach the test results https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.
I haven't test it with safe mode actually, but i will give it a try.
https://www.dropbox.com/s/pvpk5ys9ltx8kwa/SSU%20Results%2C%20Intel%20NUC.txt?dl=0 Dropbox - SSU Results, Intel NUC.txt
https://www.dropbox.com/s/4npklrynm1ibi1t/CPU%20TESTRESULTS.TXT?dl=0 Dropbox - CPU TESTRESULTS.TXT
Thanks for the additional information you sent to me.
I did not find anything unusual in the reports you sent to me.
I am not sure if the memory is 100% compatible with the Intel® NUC Kit NUC6i7KYK. I recommend contacting G.Skill* in order to make sure the density of the memory is 8Gb. I was not able to find that information on the G.Skill* website. I attached a screenshot of the specs the memory needs to meet.
Just if it is possible for you try testing memory from our compatibility list http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...
Interesting … I have the same issue.
I originally installed 2 x Transcend memory modules … it worked for a while then the system hung.
After further investigation I found the one module was rated at 2400MHz, so I replaced it with 2133MHz -- > another interesting bit of info I found, that Intel has approved the Transcend 2400 MHz modules ? Why... when it is stated 2133 MHz.
My NUC only boots when one memory module is installed … and not two.
Does this mean I have a hardware issue … or is there some other issue?
- Memory is the same - 2133 MHz SO-DIMMS
- Memory config set to default
- Bios has been updated to the latest version