Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
3,425 Views

Intel NUC6i7KYK Memory Issue (crucial issue)

I've been using 2X SODIMMS form G.Skill RipJaws DDR4 1.20v 16G 2133MHZ with my intel NUC kit, when I install both of the RAM's the kit keeps restarting. it takes 4-5 min after of the loging in to the windows then it restarts or the windows crashes.

what is the issue here ? i'm using compatible rams, however the issue is solved by removing one of the RAM's. is this BIOS bug ? does Intel will release a new version of bios to fix this issue?.

0 Kudos
20 Replies
Highlighted
Super User
104 Views

1.Try to check each one of the memory modules at time. Check each module in both memory slots.

2. When you are using both memory modules, are both modules recognized in bios and in Windows?

Leon

0 Kudos
Highlighted
Beginner
104 Views

1- yes it worked normally without any issue, when i removed one of the memory modules, and I've swapped the modules to check if the issue in a specific memory module however both of them working well when there is only one module is installed at a time.

2- yes both memory modules are recognized in bios.

0 Kudos
Highlighted
Super User
104 Views

1. What is the P/N of your SODIMM?

2. For your information I've never seen that somebody is complaining in this forum with similar problem to yours.

Leon

0 Kudos
Highlighted
Beginner
104 Views

F4-2133C15D-32GRS

2. I don't know either

0 Kudos
Highlighted
Beginner
104 Views

99% of the time, this is caused by faulty memory.

go grab https://www.memtest86.com/ memtest86 and run a test from a thumb drive. you will need to alot a good deal of time, but the moment you get a single error... you can stop. its bad ram. if it passes all tests, then id start looking at the process. use intel processor diagnostic to check whether it passes all tests.

0 Kudos
Highlighted
Super User
104 Views

1. Your kit looks OK for me. However I didn't found this P/N was verified by Intel: http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...

and http://www.cmtlabs.com/2012/memCertPartSearchResultsAll.asp?bNav=True&sManuf=Intel&outside=False&sMN... CMTL > Search > Tested Motherboard > Results

Still the specification are according to specification of you NUC. Since each module works when used separately, I don't suspect failure in the memory, but could be problem in your NUC.

2. In the first place I suggest to update your bios to the latest version using recovery method fro Power Button Menu:

easiest is to recover bios from Power Button Menu:

  • Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file KY0055.bio (https://downloadcenter.intel.com/download/27805/NUCs-BIOS-Update-KYSKLi70-86A-?product=89187 Download BIOS Update [KYSKLi70.86A] ) on this stick and insert it into USB slot (NUC shall be OFF).
  • Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if connected, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu.
  • Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  • When the recovery finishes, pull out the power cord.
  • Replace the power cord and press Power Button to switch the computer to ON.
  • Enter Bios setting by pressing F2 during boot process.
  • Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  • If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings.

Note:

 

If for some reason you have difficulty to boot into Power Button Menu, you may recover your Bios using Security Jumper method https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

3. If the bios recovery will not help, you may request RMA to replace your NUC : https://supporttickets.intel.com/warrantyinfo?lang=en-US Warranty Information

Leon

0 Kudos
Highlighted
Beginner
104 Views

first off... it appears you are looking up the wrong kit. this is on a nuc7i7bnh, not a NUC6i7KYK.

the memory modules used are a non issue. as i stated, i have run a FULL memtest86 test, and it resulted in no errors. even still, i replaced the memory with a stick of transcend that IS on the list, and the results were the same.

as stated, the bios has been updated. twice now.

i have 3 of the machines sitting here now (i went to microcenter a few hours ago and purchased another as they told me they would return the defective one). ALL THREE HAVE THE SAME EXACT ISSUE. one is slightly worse than the other 2 and locks up quicker, but i can push all 3 to that point with an extended stress test with intels own processor diag.

this is a design flaw. not a software issue. it appears to be easily remedied by adjusting the fan speeds, but it greatly reduces the usability of the machine as it gets LOUD. the original one is now on hour 5 of cpu stress test without a single lockup, but does still sound like a drone ready to take off from the desk.

any other ideas?

0 Kudos
Highlighted
Beginner
104 Views

is there any instructions online, or is it allowed to rip out the motherboard to inspect the heatsink? im almost willing to bet this is an issue that could be easily remedied with decent thermal paste.

0 Kudos
Highlighted
Super User
104 Views

mdoted, stay with your thread and do not crash on this one. The op said he had a NUC6i7KYK.

Doc

0 Kudos
Highlighted
Beginner
104 Views

weird. it loaded my thread from the link in the email notice i received. (even scrolled up to make sure i didnt have a typo in the model number) - must have been a cache issue.

apologies.

0 Kudos
Highlighted
Beginner
104 Views

The problem is the Kit was working fine, till before 5 days ago this issue started. ill try to update the bios, i'm still also waiting a response form Intel Support.

0 Kudos
Highlighted
Beginner
104 Views

Every time I run Memtest86 it jams at 26%

0 Kudos
Highlighted
Super User
104 Views

1. Sure, wait for Intel Support. Because of the long weekend, probably you will have some response on Tuesday and you will be requested to send an SSU report.

2. In the mean time try to update bios to the last version, using the instruction I've send you in my post # 6 above. Recover your bios by pressing F4.

3. Try to run memory test on each module at time.

Leon

0 Kudos
Highlighted
Beginner
104 Views

Tests with Memtest86

The tests are as follow,

RAM 1 on SLOT 1 1 bit Error

RAM 2 on SLOT 1 Pass

RAM 1 on SLOT 2 PASS

RAM 2 on SLOT 2 PASS

0 Kudos
Highlighted
Community Manager
104 Views

Hello Salkarkhi,

 

 

Thank you for joining the Intel Communities.

 

 

Have you tested the system in safe mode?

 

 

Was there any software or hardware change before the issue started happening?

 

 

Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

If possible run the Intel® Processor Diagnostic Tool and attach the test results https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
0 Kudos
Highlighted
Beginner
104 Views

I haven't test it with safe mode actually, but i will give it a try.

https://www.dropbox.com/s/pvpk5ys9ltx8kwa/SSU%20Results%2C%20Intel%20NUC.txt?dl=0 Dropbox - SSU Results, Intel NUC.txt

https://www.dropbox.com/s/4npklrynm1ibi1t/CPU%20TESTRESULTS.TXT?dl=0 Dropbox - CPU TESTRESULTS.TXT

0 Kudos
Highlighted
Community Manager
104 Views

Hello Salkarkhi,

 

 

Thanks for the additional information you sent to me.

 

 

I did not find anything unusual in the reports you sent to me.

 

 

I am not sure if the memory is 100% compatible with the Intel® NUC Kit NUC6i7KYK. I recommend contacting G.Skill* in order to make sure the density of the memory is 8Gb. I was not able to find that information on the G.Skill* website. I attached a screenshot of the specs the memory needs to meet.

 

 

Just if it is possible for you try testing memory from our compatibility list http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...

 

 

Regards,

 

Fred D.
0 Kudos
Highlighted
Community Manager
104 Views

Hello Salkarkhi,

 

 

I was wondering if you still need assistance regarding the memory issue you were having in your computer. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
0 Kudos
Highlighted
Beginner
104 Views

I have the same question.

one of memory is error, I replace another memory, it worked well.

0 Kudos