Community
cancel
Showing results for 
Search instead for 
Did you mean: 
AKurl
Beginner
1,903 Views

Intel NUC6i7kyk unresponsive

Hello,

My Intel NUC6i7kyk stopped working suddenly, there is no display, the Intel splash screen too is not displayed when turned on.

The keyboard and mouse get no power on connecting to the NUC.

I tried to boot it by reinstalling ram, ssd, but still the same. After this i tried to reset update bios by using the security jumper removal method, but nothing happens as the first step itself fails(power button turns amber/ hear a beep after holding the power button for 3 seconds).

Any other way to get this thing working .

Thanks

0 Kudos
9 Replies
LeonWaksman
Super User
94 Views

Can you describe in more details, the procedure you have used to recover your bios?

Any way if you want to recover bios with security jumper removed, you should press Power button for short time only (less than 3 seconds).

The following sequence describes the procedure for bios recovery from Power Button Menu:

  1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file KY0055.BIO (https://downloadcenter.intel.com/download/27805/BIOS-Update-KYSKLi70-86A-?product=89187 Download BIOS Update [KYSKLi70.86A] ) on this stick and insert it into USB slot (NUC shall be OFF).
  2. Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if connected, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu.
  3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  4. When the recovery finishes, pull out the power cord.
  5. Replace the power cord and press Power Button to switch the computer to ON.
  6. Enter Bios setting by pressing F2 during boot process.
  7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings.

Note:

 

If for some reason you have difficulty to boot into Power Button Menu, you may recover your Bios using Security Jumper method https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html
AKurl
Beginner
94 Views

I did just the same after seeing your reply on another similar post on the forum, but the led doesn't turn blue to amber, nor do i hear beeps on the headset i connected in the 3.5 mm jack.

The usb drive that i plugged in too doesn't seem to have been detected by the NUC as its LED doesn't glow up, same goes for keyboard, mouse i have connected to the unit, they don't turn on.

Is there any other way to force a bios installation, as i also tried the security jumper method but that too results in same issues as mentioned above.

Along with that i tried theese methods with single RAM (crucial 1.2v // 2133mhz // cl15 // 16gb) slot occupied(lower slot), and ssd installed, then without any ram or ssd installed.

As of now the NUC blue led stays on without any beeping and display output when turned on.

LeonWaksman
Super User
94 Views

Hell aks895 ,

1. You can try to refresh bios without SSD installed, but you shall have at least one RAM module installed.

2.Disconnect Power adapter cable for a night and on next day you may try again to refresh bios.

3. Other thing you can do, is to disconnect CMOS battery and then reconnect is after 15 minutes. In order to reach the CMOS battery connector, you have to disconnect the power adapter and then carefully remove the board from the NUC case. Before removing the board, remove the SSDs and SODIMMs. See N.Scott.Pearson instructions in the following thread:

Leon

AKurl
Beginner
94 Views

So I disconnected the CMOS battery connector for around 15-20mins and then tried to perform the security jumper BIOS installation.

Also after reconnecting the cmos connecter i observed that now if i press and hold the power button on around 3 sec, the led turns dark blue

Formated my pendrive to FAT32 (unchecked the quick format option), and copied the .bio file to the pendrive.

Removed the security jumper

Plugged in the pendrive in the usb port on the front

plugged in the power connector (NUC stays disconnected from power when not in use)

The system started on its own without me pressing the power button.

And the system turns off after a few minutes and turns back on.

Turned off the system, replaced jumper back in original position.

But still after this there is no change, system doesn't turn on.

n_scott_pearson
Super User Retired Employee
94 Views

What kind of flash drive are you using (full part number, please)?

AKurl
Beginner
94 Views

The details of the flash drive :

JetFlash®300/330Part Number : TS8GJF300
n_scott_pearson
Super User Retired Employee
94 Views

I see nothing in this flash drive's description that sets off any warning bells. It may set the record for being the slowest drive that I have seen, however. How long did the reformat operation take?

Unfortunately, my only suggestion is to try with a different flash drive. It doesn't need to be very big (1GB would be more than enough), so it wouldn't cost much to get an extra one - and they sell them just about everywhere these days.

Hope this helps,

...S

AKurl
Beginner
94 Views

Yeah I have tried with 2 other flash drives and none of them turn on when plugged into the USB port. Can I conclude that there is something wrong with the nuc that cannot be fixed using any of the troubleshooting methods given by intel, and the only solution is to ask for a replacement as my unit is still in warrenty.

n_scott_pearson
Super User Retired Employee
94 Views

Did you reformat these flash disks per the original instructions? If so - and both fail to be picked up - then yes, you can likely conclude that the BIOS is completely bricked or there is a hardware issue. If you want to RMA the unit, you need to contact Intel Customer Support directly; you cannot do it here. Here are links for obtaining contact information based, upon geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is only offered in English and is subject to office hours (9-5 M-F) in the Pacific (UTC-8) time zone.

Hope this helps,

...S

Reply