Community
cancel
Showing results for 
Search instead for 
Did you mean: 
IHira
Beginner
2,351 Views

Intel NUC7I5BNK Windows Shrink after the compter sleep

After few weeks use and test of 4k60Hz video output over HDMI2.0 on my NUC7I5bnk, and after updating all the driver and BIOS using Intel Driver & Support Assistant, I still have problems with my open windows, some open windows shrink to small windows and position will be moved to top left corner when NUC goes to standby mode. Please see screenshot attached.

I was quite surprise of the problems because it never happened in the past in the other computers that I have. I thought that Intel was a good and reliable brand, and I feel otherwise now.

Please some one advise how to solve this problems.

0 Kudos
32 Replies
idata
Community Manager
168 Views

hira8888: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

 

 

Even though you mentioned you already installed the latest BIOS version and the latest drivers, just to make sure please try install BIOS version 0057:

 

https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95061 https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95061

 

https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

 

Also, please try install graphics driver version 4849:

 

https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int... https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int...

 

 

If the problem persists, then we can try to install driver 4678:

 

https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=989... https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=989...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

IHira
Beginner
168 Views

I have done all the steps as per your instructions, but the problem remains.

I have 1 more problem : The screen cannot turn on after sleep, so that I have to turn off the computer by pushing the power button and turn back on again.

Please let me know what to do next.

Thank you.

GSher1
New Contributor I
168 Views

Simple fix for the screen not coming on after sleep.

1. Turn screen on 1st, then bring PC out of sleep.

or..

2. Instead of shutting down just put PC back into sleep with screen on, then wake again (it only takes a few seconds)

idata
Community Manager
168 Views

hira8888: Thank you very much for providing those results. We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
168 Views

hira8888: I sent you a private message, please check your inbox.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JCarr17
Beginner
168 Views

I see exactly the same problem on my NUC7I7BNH. It seems to be relatively new as it certainly wasn't there . I don't recall it before the Windows 10 Creator update, but I'm not sure exactly when it started appearing.

idata
Community Manager
168 Views

jc719: If you need further assistance on this matter, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

/community/tech https://communities.intel.com/community/tech

 

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R

 

IHira
Beginner
168 Views

how is the progress of my issues?

You send an email asking me to close this thread, i do not agree until Intel solve my problem.

idata
Community Manager
168 Views

hira8888: No problem, we completely understand and the case will remain open. Please check the following thread:

 

/thread/116427 https://communities.intel.com/thread/116427

 

 

It states this problem should get fixed by installing driver version 4877:

 

https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?pr... https://downloadcenter.intel.com/download/27355/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?pr...

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

IHira
Beginner
168 Views

I tried installing driver 4877 as suggested, there is an error message as follows:

Please advise what we should do next.

idata
Community Manager
168 Views

hira8888: Thank you very much for letting us know that information. What we can try now is to install that same driver but this time manually:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
168 Views

hira8888: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

IHira
Beginner
168 Views

I have managed to install the 4877 drivers. It is better now, I do not experience flicker so far, but after computer sleep, some windows still shrink.

IHira
Beginner
168 Views

Additional findings based on the latest driver: Screen flicker disappear now, windows shrink is worse now. Some windows shrink while the computer is active and while I am working on other windows, some windows shrink.

idata
Community Manager
168 Views

hira8888: Thank you very much for providing those results. We will do further research on this matter, in order for us to do that please provide the information requested on the following link:

 

/message/319025 https://communities.intel.com/message/319025

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
168 Views

hira8888: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

CGree3
Beginner
168 Views

Hi Alberto - I too have the same issues with the new NUC I bought 2 days ago (windows re-size & move to top left of the screen) after sleep.

  • I've updated the BIOS as suggested on this thread.
  • Modified the diplay driver to 4877.

The problem persists despite taking these steps.

FYI - rolling all the way back to the Microsoft basic driver fixes the window shrink issue but then the quality of the display is not great. This suggests the problem resides within the Intel driver..

Any advice please - this issue is killing my productivity..?

idata
Community Manager
168 Views

Hi clivo: If after following the steps above, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

/community/tech https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Alberto R

DHoga2
Valued Contributor II
168 Views

I am not from Intel, just someone that has experienced similar "shrunken windows" at upper left corner of high res displays after Intel graphics drivers sleep. If you are comfortable with Registry Editor and experimenting, it is fairly easy to find some tips over last few years by searching web. They suggest editing two or three decimal 1024 and 768 sets of numbers to the corresponding higher decimal numbers for your display res. In my case it seems to help and in my case the key above the edited 00 key is not "SIMULATED" but rather begins with NOEDID_8086_

Please do *not* modify registry unless you understand what you are doing, have backup, etc. The msgs on the web seem to say it is something like DisplayPort telling monitor to sleep, and sometime before monitor fully wakes again the normal monitor ID (with properties such as resolution) is not available so Windows OS resizes open things to default 1024x768.

CGree3
Beginner
63 Views

Hi dougho - thanks for the suggestion.

Enclosed is a pic of the regedit opened. Can I confirm this is the right file to mod & what values would you suggest?

Thanks,

Cliveo

Reply