Intel NUC7PJYH Unable to Boot

[KGoh2]

Hi, I recently purchase an Intel NUC7PJYH installed with Kingston RAM Hyper X 8GB ram (HX424S14IB2/8) however the NUC wouldn't boot up. The power blue light is on static & the orange light also on static. Any idea?

Thank you

[LeonWaksman]

1. Can you give more details about your system:

- what Operating System have you installed?

- what Hard Disk or SDD you have?

2. Do you see some video output: during boot attempt can you see Intel logo and F2,F7,F10 menu?

Leon

[KGoh2]

Totally no output after install the ram & Sandisk SSD Plus 240GB. When I power the NUC it shows the blue & orange light light static. I tried to unplug the SSD still the same whereby unable to boot up. My monitor show no input

[KGoh2]

Any chance it because of my 8GB DDR4 2400MHX HyperX RAM running on CL14?

[LeonWaksman]

The memory you are using is was not tested by Intel for this NUC, however the specification of this memory are correct, so, I'm not sure that this should be a problem. Still you didn't answer if you have Windows 10 installed?

Please try now the following:

1. Since the orange LED (disk activity) is constantly illuminated it can indicate that the SATA bus is locked. Please remove your SSD and power ON your NUC. You shall see Intel logo and you shall be able enter Bios settings by pressing F2.

2. Next, remove also the RAM module and power ON your NUC. The blue power LED should blink.

Leon

[KGoh2]

Hi Leon,

Nope I didn't have my Windows 10 install. It is a blank & new SSD. I've tried to remove the SSD connection still it shows the blue light and orange light constantly illuminated.

Yes, once I removed the ram the blue power LED keep blinking.

Thank you

[LeonWaksman]

Naturally, without Operation System installed, NUC can't boot. However at least you shall see Bios activity (i.e. Intel logo, F2, F7, F10 menu). So, probably some thing is wrong. Try to insert USB stick with Windows 10 installation media and see if it is booting into Windows installation. https://www.microsoft.com/en-us/software-download/windows10 Download Windows 10

Leon

[sgann]

Hi, I also purchased my fourth Intel NUC7PJYH (previous were NUC6 Skull/NUC7I7/NUC7I3) but never faced any problem on the previous 3 devices.

But this wont boot or show Intel logo on my HDMI monitor it stayes blank.

details below

Setup:

- NUC7PJYH

- 8GB RAM (4x2) DDR4 2400 260PIN

- 500GB SanDisk Ultra 3D SSD

- Samsung 27in monitor

- HDMI to HDMI Cable

Here is the problem description:

- press power button and power led lights blue and stays blue and HDD led lights orange for few seconds then turns off,

- nothing is happening on the monitor no blinking or Intel logo showing no bios messages no beeps nothing at all.

- All components (SSD/RAM/HDMI Cable/Monitor) were swapped more than once with other working NUC7i7 and verified to be working individually.

- Since this device have dual HDMI capability both outlets were tested with the monitor and also with a TV nothing show always blank

I am starting to think that the unit is defective!

any support is highly appreciated.

Regards,

Ben

[LeonWaksman]

Hello Ben,

You should ask your question in a new thread. You have not informed what is a P/N of your RAM.

Any way try to recover bios from Power Button Menu:

1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file JY0041.bio (https://downloadcenter.intel.com/download/27949/BIOS-Update-JYGLKCPX-86A-?product=126137 Download BIOS Update [JYGLKCPX.86A] ) on this stick and insert it into USB slot (NUC shall be OFF).
2. Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. NUC will reboot into Power Button Menu.
3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
4. When the recovery finishes, pull out the power cord.
5. Replace the power cord and press Power Button to switch the computer to ON.
6. Enter Bios setting by pressing F2 during boot process.
7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
8. You can enter again to Bios setting to change the necessary settings.

Note:

If for some reason you have difficulty to boot into Power Button Menu, you shall recover your Bios using Security Jumper method https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html BIOS Recovery Update Instructions for Intel® NUC

Leon

[sgann]

Hi Leon,

Thanks for your response and valuable support.

I have tried the procedure described below (both methods) to upgrade the BIOS with no positive outcome.

There is nothing displayed on the screen no matter how many times and different configurations i use to get a display. (it remains with no Intel logo or bios or any messages, the screen is always blank)

All components were checked individually again with another NUC to verify that they are working correctly.

No user should be going through all this trouble and frustration to boot a machine.

I am concluding that this unit is defective and requesting a replacement.

sincere thanks to you again and the community for the help.

Regards,

Ben

[LeonWaksman]

Hi Ben,

I want to ensure what happened when you tried to reach the Power Button Menu. You have to know that if Fast Boot option in bios is enabled, you will not see the Intel logo and the F2, F7, F10 menu neither. You will not be able enter bios. The only way to do this is from Power Button Menu or from Configuration Menu. I want to emphasize that in order to reach the Power button Menu you should hold the Power Button until power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if installed, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu. While you see the Power Button Menu, press F3 to delete the Fast Boot setting.

If you can't reach the Power Button Menu by pressing the Power Button, try reach the Configuration Menu (which includes the Power Button Menu). Follow these steps:

1. Disconnect the power adapter and remove the bottom cover from your NUC.
2. Remove the yellow security jumper and close the bottom cover.
3. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. You should see the Configuration Menu.
4. Press F3 to delete the Fast Boot setting.

Hope this time it will work

Leon

[PeterNUC]

Hi Ben,

Did you try to connect your NUC to another monitor or TV?

My NUC7PJYH does not like Samsung brand. Under certain conditions, NUC logo does not show during the boot - just blank screen. If I keep pressing F2 during the boot, it still provides no signal, but boots into BIOS. When I short-press power button on NUC - it shuts down (like it does when in BIOS).

Hope this helps,

Peter

[sgann]

Hi Leon,

thanks again for the instruction.

I tried but it didn't help still complete blank.

The good news is I received the replacement and popped the memory and the ssd and it booted right up with intel logo.

Installed win 10 and Ubuntu with no prescription blemsat all.

I even downloaded the updated bios file from the link provided ver 41 and installed like a charm.

I really value the support you guys give to the community.

Have a nice weekend,

Ben.

[sgann]

Hi peter,

Thank for the advice, once i received the replacement unit it booted correctly and worked with the samsung monitor and the TV.

No issues so far.

Your valuable helpis much appreciated.

Ben.