Intel NUC7i3BNH HDMI issue

[TBot0]

I have an Intel NIC7i3BNH and recently I installed Windows 10 on it. When it boots I see the Windows logo and but after a while all output to HDMI is gone. I found that as long as the default Microsoft driver is active, I have video output, but no sound. As soons as the Intel Graphics drivers (Intel HD Graphics 620) is installed the video output to the hdmi port is gone. I already upgraded the BIOS to the latest version.

Please help..

Theo

[Alberto_R_Intel]

TBot0, Thank you for posting in the Intel® communities support.

How many units are affected?

What would you consider will be the impact of the Intel® NUC not working properly?

In reference to your question, please make sure BIOS version installed is 0081:

https://downloadcenter.intel.com/product/95066/Intel-NUC-Kit-NUC7i3BNH

Please try also the HDMI firmware update version 1.77.93:

https://downloadcenter.intel.com/download/29162/HDMI-Firmware-Update-Tool-for-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95066

Also, install the latest Intel® Graphics driver version 24.20.100.6286:

https://downloadcenter.intel.com/download/28208/Intel-HD-Graphics-Driver-for-Windows-10-for-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95066

Do you have the option to test another HDMI cable?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TBot0]

Hi,

The graphics driver was already on the level you requested, as well as the BIOS update was already performed. However the HDMI driver gave something funny. When I ran the tool as administrator and hit the button Get FW Version, I got the message: System connection failed.

/Theo

[TBot0]

[TBot0]

[Alberto_R_Intel]

Hello TBot0, Thank you very much for providing that information and the picture.

We will do further research on this matter, for us to be able to do that, please provide the SSU report, to attach the report, once you choose "reply" select the "clip" icon on the lower left corner:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TBot0]

Hi,

Hereby the ssu report.

/Theo

[Alberto_R_Intel]

Hi TBot0, Thank you very much for sharing the SSU report.

According to the information on the report, it says that the BIOS version installed on the Intel® NUC Kit NUC7i3BNH is 0081, there is a newer BIOS version available, version 0082, please install it:

https://downloadcenter.intel.com/download/29569/BIOS-Update-BNKBL357-86A-?product=95066

Since the Intel® NUC works with the Intel® HD Graphics 620 controller, we can also test the Intel® Graphics driver version 27.20.100.8190:

https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=96551

What is the model of the Monitor/TV?

Are you using adapters or convertes?

Do you have the option to test anotherr HDMI cable?

Once you get the chance, please let us know the results of trying the steps above.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TBot0]

Albert,

The bios update went without issues.

Thei igx update failed.

The HMDI Update now gave some other data

This system used to work with Ubuntu 16 without any issues and when I start it now I can see the MS Windows logo for a short moment. So I do not think it's cable related. On the other end of the cable there is a Sony receiver which is connected to and LG tv.

/Theo

[TBot0]

Hi,

I managed to update the driver. And when I looked at my tv there was a windows desktop. However when I rebooted it was the same old issue. I saw the windows logo for a few seconds and then it goes black again.

/Theo

[Alberto_R_Intel]

TBot0, Thank you very much for sharing those results.

For this type of scenario, keep in mind, that the Graphics engine is not the same for all the Operating Systems, the engine works differently depeding if you are using Ubuntu or Windows*, so we still encourage to test the Intel® NUC with a different HDMI cable.

What is the specific model of the LG TV?

What si the specific model of the Sony receiver?

Just for testing purposes, could you please connect the Intel® NUC directly to the TV using a straight HDMI to HDMI connection and let us know if the problem is the same?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[TBot0]

Albert,

Just tried antother cable directly between the NUC and my tv (LG 55UF850V). And you were right, works like a charm.

Still I hope it will work with my receiver (Sony STR-DH800) as well.

/Theo

[Alberto_R_Intel]

TBot0, Thank you very much for providing those updates.

Perfect, excellent, it is great to hear that there are no more problems with the HDMI output when using another HDMI cable and connecting the Intel® NUC Kit NUC7i3BNH directly to the TV.

As additional information, in the following link you will see further details about using receivers, adapters and converters with an Intel® device:

https://www.intel.com/content/www/us/en/support/articles/000026412/graphics.html

Any other inquiries, do not hesitate to contact is again.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_R_Intel]

REdwi, Thank you for posting in the Intel® Communities Support.

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel