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LVero
Beginner
301 Views

Intel NUC7i7BNH Warranty support does not refund entire amount!

Bought the Inter NUC Kit from Amazon (see link below). It came without memory and ssd or hdd. I bought RAM and a SSD separately. After 9 months, the cooler died.

 

https://www.amazon.ca/Intel-NUC-mini-NUC7i7BNH-Core/dp/B01N0RL8Q4/ref=sr_1_1?keywords=kit+NUC7i7BNH&...

 

I contacted Intel and they told me I could either replace or get a refund for my unit. Replacement would take about 45 days to have the unit in stock so it could be shipped to me. I chose refund and this is when things get "interesting".

 

Unit cost me about 730 canadian dollars, and intel wanted to refund only about 615 canadian dollars. I asked why and the answer was: "Sir, you bought the NUC Kit, it comes with memory and disk, and we cannot accept those back, so we only pay the price for the unit".

 

My proof of purchase has no description on the amount of memory and disk that comes with the unit and Intel's site doesn't not list any memory (RAM) or disk (SSD or HDD) that comes with the NUC Kit:

https://ark.intel.com/content/www/us/en/ark/products/95066/intel-nuc-kit-nuc7i3bnh.html

 

THIS IS NO RIGHT INTEL!!!! HOW CAN I GET MY MONEY BACK PLEASE???????

 

 

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1 Reply
Wanner_G_Intel
Moderator
41 Views

Hello LVero,

 

Thank you for submitting your question on this Intel® Community.

 

On this Community, we provide technical support for various Intel products. However, for warranty support, we recommend that you contact Intel Customer Support in your region.

 

Contact Support

 

Please refer to case 04363309. 

 

We will close this thread. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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