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Anonymous
Not applicable
451 Views

Intel NUC8i5BEH2 XTU doesn't work / USB port's don't work [unsolved]

Hello Community,

i'm currently in use of an Intel NUC8i5BEH2 and i'm asking myself, why some XTU-options are greyed out, even if the Realtime-Performance-Tuning option in the BIOS, that is responsible for the software to change the voltage, is activated.

Another problem I experienced with my NUC:

Only one front USB 3.0 port works, the other one [yellow; can charge device in standby] can only charge a USB-device, without transfering any data. I've already searched for solutions like installing drivers, but it didn't help or came to no result at all.

Can anyone relate to these problems or help me with that?

Best regards

0 Kudos
10 Replies
Anonymous
Not applicable
447 Views

I've also looked, if all of the USB-ports in the BIOS we're enabled and it was the case.

AlHill
Super User
443 Views

Your i5-8259U processor is not supported by XTU.   XTU only supports X and K processors.

And, from the XTU download page:  "Intel XTU may or may not work on unsupported processors."

Doc

 

Anonymous
Not applicable
438 Views

Hi AlHill,

i don't know, how I made it before, but I was able to configure this before.

After a fresh reinstall of Windows 10, it just stopped working. I can just remember, how I was under-/overvolting the core for a short time and the graphics card, but adjusting the voltage of the graphics card wasn't working reliably.

AlHill
Super User
434 Views

Undervolting has been disabled by Intel due to security concerns.

Doc (not an Intel employee or contractor)

 

Anonymous
Not applicable
424 Views

I've added some picture's of my BIOS-configuration [USB-port's + CPU Performance options] in the appendix, for the other problems.

Anonymous
Not applicable
420 Views

https://www.youtube.com/watch?v=RC1_7pSTKsU

He got the same NUC as I and it works... [look at 1:06 in the video]

Anonymous
Not applicable
418 Views

If undervolting was disabled, the function wouldn't be available in the XTU...

AlHill
Super User
298 Views

What is it about "Intel XTU may or may not work on unsupported processors." that you do not understand?

Doc (not an Intel employee or contractor)

AndrewG_Intel
Moderator
131 Views

Hello @Anonymous

Thank you for posting on the Intel® communities.

 

We are checking this thread and we would like to inform you that the information provided by AlHill is correct and Intel® Extreme Tuning Utility (Intel® XTU) is supported only on valid processors listed under the section "This download is valid for the product(s) listed below" on the Intel® XTU download webpage.

 

Also, we would like to know if you need further assistance with the USB port issues, please do not hesitate to contact us back.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
23 Views

Hello Anonymous

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician