Intel NUC8i7BEH Drivers Update

[JLiu13]

Is it possible to have updated audio and Realtek Card reader driver for the Intel NUC8i7BEH

Intel NUC8i7BEH Driver Issues

Intel Display Driver Version GFX-Win10-27.20.100.8681_BE solved the issue from Windows Update keep updating the driver version Intel Display Driver Version GFX-Win10-27.20.100.8681 to the same driver version.

Earlier Intel available intel display driver was GFX-Win10-27.20.100.8681

With new version GFX-Win10-27.20.100.8681_BE now available from Intel driver downloads windows update no longer updates the display driver.

Currently Intel offers Audio driver version Realtek Audio Driver Version AUD_Win10_64_6.0.8716.1

Windows update installs driver version Realtek Audio Driver Version 6.0.8981.1 (Windows Update)

Intel offers Realtek SD Card Reader Driver Version 10.0.18363.21333 (4/21/2020) (Intel Driver)

Windows update installs Realtek SD Card Reader Driver Version 10.0.18363.21333 (8/6/2020) (Windows Update)

The issue seems to be date of the driver under Intel NUC8i7BEH drivers.

Windows update forces to update the driver version 10.0.18363.21333 due to date issue in the driver.

[Alberto_Sykes]

JLiu13, Thank you for posting in the Intel® Communities Support.

In order for us to be able to provide the most accurate assistance on this matter, please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[JLiu13]

Dear Albert,

Please find the SSU log attached.

Kind regards,

Santhana

[JLiu13]

Dear Albert,

Further to my earlier pointing out drivers need updating for audio and SD card, I wish to share that driver version ME_Consumer_Win10_1950.14.0.1443 under MSCONFIG command shows "normal startup"

The driver version ME-Consumer-Win10-19H1-20H1-12.0.70.1648 shows "selective startup" under "msconfig" command.

Seems related the new driver issue for "Me_Consumer"

Screenshot attached for Me-Consumer old driver version ME_Consumer_Win10_1950.14.0.1443

Hope this issue also can be resolved.

Kind regards,
Santhana

[Alberto_Sykes]

Hello JLiu13, Thank you very much for providing that information and the SSU report.

We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[JLiu13]

Hello Albert,

Thank you so much for your kind help and wish to receive updated drivers soon which will help Windows update re-updating the drivers.

Hope you can also provide new driver for Intel Me Consumer version ME-Consumer-Win10-19H1-20H1-12.0.70.1648 which does not allow normal startup under "msconfig" command.

Now I am using the old driver ME_Consumer_Win10_1950.14.0.1443 which allows normal startup under "msconfig" command.

Wish you nice day.

Kind regards,
Santhana

[Ronny_G_Intel]

Hi JLiu13,

I have been looking into your report and I even mentioned this issue to the Product Team. 

The issue with Windows* trying to update drivers to same version (mismatched date or name) is under investigation but this is definitely more of a how Windows manages the system update process and driver nomenclature.

Please keep an eye on Intel Download Center for more updated drivers.

Regards,

Ronny G  

[JLiu13]

Dear Ronny,

Thank you so much for your kind help and discussing the issue with Intel technical team.

I shall await the updated driver for the Audio, SD Card and Me_Consumer (Intel(R) Management Engine Interface).

As mentioned earlier ME_Consumer_Win10_1950.14.0.1443 driver version enables Normal Startup and driver version ME-Consumer-Win10-19H1-20H1-12.0.70.1648 under "msconfig" command shows only "selective startup".

I request your kind help to address this issue as well.

I will check the Intel drivers website frequently.

Wish you nice day.

Kind regards,

Santhana

[JLiu13]

Dear Ronny,

I wish to follow up on the updated drivers for Intel Me Consumer version ME-Consumer, SD card driver and Audio driver. Hope you got some updates from your technical team.

Kind regards,

Santhana