Intel NUC8i7BEH driver update request

JLiu13 · ‎05-01-2021

Currently Intel offers Audio driver version Realtek Audio Driver Version
AUD_Win10_64_6.0.8716.1

Windows update installs driver version Realtek Audio Driver Version
6.0.8981.1 (Windows Update)

Intel offers Realtek SD Card Reader Driver Version 10.0.18363.21333
(4/21/2020) (Intel Driver)

Windows update installs Realtek SD Card Reader Driver Version
10.0.18363.21333 (8/6/2020) (Windows Update)

The issue seems to be date of the driver under Intel NUC8i7BEH drivers.

Windows update forces to update the driver version 10.0.18363.21333 due
to date issue in the driver.

Request your help for the updated drivers.

ME-Consumer-Win10-19H1-20H1-12.0.70.1648 after installation under MSCONFIG displays Selective Startup and not Normal Startup. Screenshot attached.

David_G_Intel · ‎05-05-2021

Hello JLiu13

Thank you for posting on the Intel️® communities.

Please provide more information about the exact problem to assist you. When the driver updates, do you get a specific issue?

Make sure to attach the Intel® System Support Utility (Intel® SSU) results:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

JLiu13 · ‎05-06-2021

Hello David,

Thank you for the response and your support.

I have attached SSU log.

As stated there are no errors in installing the drivers.

Currently Intel offers Audio driver version Realtek Audio Driver Version AUD_Win10_64_6.0.8716.1

Windows update installs driver version Realtek Audio Driver Version 6.0.8981.1 (Windows Update)

Intel offers Realtek SD Card Reader Driver Version 10.0.18363.21333 (4/21/2020) (Intel Driver)

Windows update installs Realtek SD Card Reader Driver Version 10.0.18363.21333 (8/6/2020) (Windows Update)

The issue seems to be date of the driver under Intel NUC8i7BEH drivers.

Windows update forces to update the driver version 10.0.18363.21333 due to date issue in the driver.

Request your help for the updated drivers.

ME-Consumer-Win10-19H1-20H1-12.0.70.1648 after installation under MSCONFIG displays Selective Startup and not Normal Startup. Screenshot attached.

ME_Consumer_Win10_1950.14.0.1443 after installation shows Normal Startup under MSCONFIG.

Screenshot attached.

Hope I have provided the necessary details and await your clarification.

Kind regards,

Santhana

David_G_Intel · ‎05-10-2021

Thank you for the information and feedback provided, there is not an estimated time of when the drivers will be updated. We recommend that you use the latest version of the driver available on:

https://downloadcenter.intel.com/

If the Windows continues to update your driver automatically, you can disable the automatic updates as a workaround for this problem. For more information on how to do this check with Microsoft support directly.

Regards,

David G

Intel Customer Support Technician

JLiu13 · ‎05-11-2021

Dear David,

Thank you for your kind response and helping with updated drivers soon.

I am already using all the latest drivers and bios version.

Except for the drivers I mentioned rest is fine.

Hope to have updated drivers soon.

Wish you nice day.

Kind regards,

Santhana