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SLi62
Beginner
1,390 Views

Intel NUC8i7HNK BIOS version 44 update failed

I purchased Intel NUC8i7HNK several weeks ago and I have updated the original BIOS to version 40 using F7 method. The process was successful and the BIOS version is HNKBLi70.86A.0029.2018.0222.1606.

Today I want to use the same method to update to version 44. But the update process cannot complete after the system restarts. Below are my detailed steps.

1. Download the BIOS file from https://downloadcenter.intel.com/downloads/eula/27889/BIOS-Update-HNKBLi70-86A-%3FhttpDown%3Dhttps%2... BIOS Update [HNKBLi70.86A] and save it to the USB disk.

2. Restart the computer and press F2 to enter the Intel Visual BIOS.

3. Press F7 to start the BIOS update process. In this step, the Intel Visual BIOS needs to locate the BIOS file saved in the USB disk. After the BIOS file is found and then click "Yes" to confirm the update.

4. Restart the system and then my problem appears: the LCD display remains black during restart and no any information, e.g., boot menu or errors in the display. The system totally gets stuck and cannot boot further. Only the blue and green LED lights in the front panel are on. I have waited for a long time and the system still had no any response.

I have also tried to remove the yellow BIOS jumper to recover the BIOS, but the same phenomena as in step 4 happen. I have no chance to choose the boot menu at all. I am totally confused. Does anyone know what has happened and how to solve the problem? I appreciate you very much if you could provide any tips or share your experiences. Below are the OS and hardwares:

OS: Windows 10 Pro, updated to 1803.

Hardwares: Samsung SSD 970 Pro 512 GB, Kingston HyperX 16GB DDR4 2400MHz Memory.

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9 Replies
MLevi
Valued Contributor I
111 Views

NUCOrchard,

Sorry to hear. There are a few people who have a lot of issues with BIOS 044. What people are doing is reverting back to 040, and even one NUC'er reverted back to 038.

The process is the same as your upgrade to 044, except you download the older bios and save that to your USB.

zshen7
Beginner
111 Views

I found that the temperature was to high, so that the system is pending, I think.

I turn off the hades canyon for long time, and update bios successful.

SLi62
Beginner
111 Views

Hi shenzhong, thank you very much for the tips. Did you have the same problem? I cooled the NUC also but it does not help. I think it is not the temperature problem.

SLi62
Beginner
111 Views

Hi MikeLevine, thanks for the tips. In my problem description, one thing that should be corrected is that the successfully updated BIOS version 40 in my NUC is HNKBLi70.86A.0040.2018.0516.1521 rather than HNKBLi70.86A.0029.2018.0222.1606, which is the default old version when I purchased the NUC.

My current problem is that I cannot back to the previous version 40 since the update failure from 40 to 44 happened. After I pluged in the USB falsh disk (inside only version 40 file included) and restarted the NUC, no video output and thus no boot menu can be chosen. Then I gets stuck there.

idata
Community Manager
111 Views

Hello NUCOrchid,

 

 

Thank you for joining the Intel Community Support.

 

 

It seems that you asked this question twice.

 

https://communities.intel.com/thread/126797 https://communities.intel.com/thread/126797

 

 

In case you need any further assistance, please refer to the thread created first.

 

 

Wanner G.
Ray_W_Intel
Employee
111 Views

When you updated from 0029 to 0040 did you set BIOS defaults after the first boot?

If not, please try setting defaults, saving the defaults and then once it has rebooted go to bios again. Turn the system off, unplug the power cable from the unit and let sit for a few seconds, then plug in and re-attempt to update from 0040 to 0044.

Also out of clarification, are you attempting the F7 update from BIOS or from the boot screen?

zshen7
Beginner
111 Views

Hi

here is the my situation:

When I update the bios by 044, I had the same problem. And I downgrade to 040 by bios jumper, that keep the same problem. But after turn off for two hours or more, I turn it on, the nuc works. I guess that the heat problem. And after turn off nuc for one night, I tried to update 044 again and successful update!

So far it works well, but I could not install the ubuntu :

JMiel
Beginner
111 Views

So with Bios 44 Bitlocker is working for you?

zshen7
Beginner
111 Views

I do not set the Bitlocker in the bios, just using default, only disable graphics.