Intel NUC8i7HVK Hades Canyon Infrared Rx Sensor

[Jochen81]

Hello,
in my device manager i cannot find a Infrared Rx Sensor. So if i'm trying to install the drivers for the Infrared Sensor i got a failure message. Does anyone have a Infrared Sensor in NUC8i7HVK installed, so there must be an issue with my hardware?

Thanks for your help.
Best regards Jochen

[n_scott_pearson]

What version of Windows 10 do you have installed? What driver package are you trying to install and what is/are the error message(s) that you are seeing? 

Please download and run the Intel System Support Utility for Windows and have it save the report to a file. Then, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

[Jochen81]

Hello,

thank you for your answer. I have Windows 10 Pro installed on my NUC.

I'm trying to install "Consumer Infrarot (CIR) Driver for Windows® 10 64 Bit for Intel® NUC". But I'm not sure, if i even have an IR sensor. My device manager does not show a unknown device. But on my motherboard I can see, that there is an sensor installed.

CIR_Win10_64_5.4.5.0.zip

I have attached a screenshot of the error message i see.

Best regards Jochen

[n_scott_pearson]

Did you enable support for CIR in the BIOS?

The CIR sensor is a serial device that hangs off the (legacy, non-PNP) Super I/O chip. They do not show up as a device until driver is installed.

...S

[Jochen81 · Accepted solution]

Hello again,

thank you a lot! Now it's working!

The CIR was disabled in the BIOS. I did't know, there is a possibility to enable and disable the CIR in the  BIOS.

Now installing the driver was possible and the device is shown now in device manager.

Best regards Jochen