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VLuna1
Beginner
350 Views

Intel NUCs working with UBUNTU 24 hrs. Compatibility?

Hi,

 

Good day,

 

For an audiovisual solution, in a monitoring center, we are working with 20 Intel NUC devices with Core i3 CPU.

They have Ubuntu V.18.04 installed, because of company policies I cannot use a windows operating system.

Intel NUCs must work 24/7

The task of the Intel NUC is to run a web browser each, we use them to connect remotely through the VNC software from time to time and monitor the application they are running.

There is no additional application running on computers.

And through the days, they begin to freeze, the only solution is to force the restart with the physical button.

Here are some of the details we have had, it is important to mention that the NUCs that have these problems are random:

* It does not allow to connect via remote with the VNC server.

* They are stunned without response.

* You can surf the internet but without access to the settings.

* Mouse and keyboard respond but do not perform any action on the graphical interface.

I appreciate your attention and I am open to recommendations to improve the operation of the equipment.

 

If somebody have experience working with UBUNTU on NUCs, expect your help.

 

I share an image of the average performance of the NUC.

 

Apparently they work well, but we had the problems mentioned

 

0 Kudos
8 Replies
AlHill
Super User
147 Views

Provide the model number of the NUC(s).

Also, because linux/ubuntu is likely not supported, how does your company plan on handling this?

What bios version is installed?

 

Doc

VLuna1
Beginner
147 Views

Hi all.

 

thanks for your support,

 

The model number is NUC7i3bnh,

Unfortunately, I don't have the bios version information.

 

Do you have any official page where you can find which operating systems it is compatible?

 

If necessary, our company would handle the issue at the business level

 

AlHill
Super User
147 Views

Here is the support OS page: https://www.intel.com/content/www/us/en/support/articles/000005628/intel-nuc.html

You will notice that Linux is not supported.

 

You have 20 nucs that you rolled out, and you do not have any records of what bios is installed?

 

Personally speaking (and I am not an Intel employee or contractor), without proper configuration management, this project seems headed for failure.

 

Doc

 

n_scott_pearson
Super User Retired Employee
147 Views

Start here: Intel NUC Linux Support.

 

Wired or Wireless? If Wireless, I don't see 24/7 as being possible without restartability.

 

...S

VLuna1
Beginner
147 Views

Hi Scott,

 

Are Wired, according to the URL my model number is not compatible with the Ubuntu version, what we are looking for is to improve the performance in some way.

Thanks

 

n_scott_pearson
Super User Retired Employee
147 Views

If Wired, you should be able to get to a stable configuration.

 

You can't go by those compatibility presentations; they are out of date practically the day they are released. All sorts of Linux Distros have been ported to the NUCs and literally to every NUC model; it is simply a matter of finding the instructions for doing so. After my investigation of the Intel Compute Cards, I am not a fan of Ubuntu anyway. There are other distros that you can try; look for articles discussing the nuances of their installation.

...S

Joseph_M_Intel
Employee
147 Views

This is just a generic Linux debugging step you can take to see if your system logs point to the problem. You will have to skim those logs and see if you find any red herrings.

 

View logs at "/var/log/syslog". I've had weird issues before where the driver for the Wifi card was logging way too much causing my machine to lock up/slow down and updating the driver fixed the problem. Hopefully it's something similar for you.

gerald46
Beginner
147 Views

@VLuna1​, I have two NUCs. One NUC5i7RYH and NUC7i7BNH. They have been running Ubuntu since October 2018. 18.10, 19.04, and 19.10. They don’t run 24 hours but close to it. I don’t see why that would matter. All the drivers work. They are hard wired Ethernet, not wireless. Only a recent kernel upgrade caused the both to loop past the Intel splash screen twice before starting continuing on to login. Grub is only seen once. I submitted a bug report. But only two reporting this right now. It’s kernel 5.0.3-26. 5.0.3-24 and previous work fine. Most people would miss it. They boot quickly....about 7-8 seconds.

 

We opted not to run Win10 because of all the telemetry.

 

I just tried Remote Desktop using VNC which is provided at installation. Worked fine once I researched how to set it up. There was a slight lag on the machine where the Remote Desktop was running.

 

Which NUC models are you using?

 

Gerald

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