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MPagn
Beginner
631 Views

Intel Nuc 8i7BEH Gaming stuttering and Fps drops issues will be fixed?

Hello, i own an Intel Nuc 8i7BEH equipped with 16 Gb of DDR4 2400 and a Samsung Evo 970 m2 SSD running . I'm goign trough some issues while gaming mostly in World of Warcraft where i experience a slight stutter and fps drop every 30/45 sec mostly in open world.

 

This happens both on the current and the classic version of the game. The CPU/iGPU should be perfectly able to handle the game with no issues specially at the low graphical settings i enabled. Except for these "micro freezes" the game runs good with a stable 60 fps frame rate.

 

Running the Task manager open while playing i noted that every time the stutter happens there is a negative spike on the GPU current usage as you can see from the pics i attached.

 

There is no temperature issue as both the CPU and the GPU are undervolted and the fans are running at full speed. Windows (10 ) is on Ultimate Performance settings and the CPU speed is locked at 4.5mhz. The GPU is setted on Maxim Performance as well.

 

This shouldn't happen and i have no idea on how to fix this as i tried everything in my knowledge.

 

Some help would be appreciated.

 

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3 Replies
Wanner_G_Intel
Moderator
184 Views

Hello MPagn,

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to gather more information about your system configuration:

 

A. Run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

1. Download the Intel® System Support Utility and save the application in your computer.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

B. Run the Intel® Processor Diagnostic Tool and attach the report.

 

C. If possible, please attach a short video of the issues you are noticing while gaming.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

MPagn
Beginner
184 Views

@WannerG_Intel​ tnx for the reply but after a full day of troubleshooting i was able to solve the issue.

It was the desktop windows manager eating up gpu resources when it changed the desktop wallpaper. Wold of Warcraft was the only game suffering from it since it doesn't run in full screen mode

 

 

Wanner_G_Intel
Moderator
184 Views

Hello MPagn,

 

Thank you for the update. It is highly appreciated.

 

We will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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