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Intel Nuc beast canyon not switching on

MdJ83
Beginner
250 Views
I just bought a beast canyon. Installed the memory and hard drive. Switched it on with the usb to install windows where it started the process. When i return later the unit was off and when pressing the button to switch on nothing happens
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3 Replies
Jean_Intel
Moderator
219 Views

Hello MdJ83,


Thank you for posting on the Intel️® communities.  


Since you mentioned that you just bought the unit, I recommend you go to the place of purchase in order to get warranty service. Usually, the resellers have a warranty policy for the first 30 days. The support is often faster than Intel, especially if you want a refund for the product. During the initial 30-days from the purchase date, Intel recommends that you seek warranty support by the place of purchase (POP)


Also, to better assist you, please provide me with the following:


  • Can you confirm the exact model of your Intel® NUC?
  • What is the make and model of the RAM, SSD, or Hard Drive installed?
  • What is the behavior of the power button? Is there any type of LED pattern?
  • Did you confirm that the Windows installation process was completed?


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
201 Views

Hello npatil,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
191 Views

Hello MdJ83,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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