Intel Nuc i7-1165G7 Will Not Restart From Windows Power Menu

[dbowles1975]

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz - Windows 10 Pro 64-bit If I try to restart the NUC from the Windows power menu the device will say it is restarting but it never actually restarts. The power light stays lit but the device appears to be off. I also tried running "shutdown -r" from the run command and that does the same thing. Once the NUC is in this state the only thing I can do to get it working again is to unplug it and plug it back in. I have the Intel Driver Support Assistant installed and that says everything is up to date. I just did the BIOS update today but I had to do it manually because the NUC wouldn't restart. I noticed a similar topic that mentioned the video driver so I made sure that was up to date as well. It's currently at 31.0.101.3413.

[Jean_Intel]

Hello dbowles1975,

Thank you for posting on the Intel️® communities.  

In order to have a better understanding of your issue, please provide me with the following:

• What do you mean by saying that you did the BIOS installation manually? What installation steps did you follow?
• Was the issue presently before the BIOS update?
• Provide me with a video showing your system behavior.
• Create a report using the Intel System Support Utility (Intel SSU)  
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello dbowles1975,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello dbowles1975,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.