Intel Nuc kit NUC and Optane H10

[Luc1]

My Intel Nuc NUC10i5FNH BIOS only recognize my 32GB Optane H10 memory but not the SSD 512 drive.
I already up date the BIOS for latest version, but still doesn't work.
in Intel page Nuc NUC10i5FNH and Optane H10 32GB + SSD 512 are compatible.
Any tips?
Thank you

[LeonWaksman]

If this SSD was used before and the acceleration was enabled, could be that wasn't disabled before using in your NUC. So, the drive should be cleaned (old contents erased). Please read the Troubleshoot Detection Issues with the Intel® Optane™ Memory H Series and the Installation and User Guide

Check the BIOS settings (Boot and SATA mode).

Leon

[Luc1]

Thanks for the reply Leon.
I check the BIOS of my Intel NUC10I5FNH and doesn't exist the reset option in the Intel RST advanced option.
How can I reset the Optane if I don't have OS running yet? Should I up grade the firmware with a non OS depending program that Intel offer?
Another interesting thing is the RST only detect the Optane memory, but with 27.2GB instead 32GB. Is this normal or has data in the memory that must be reset?

[LeonWaksman]

Hi @Luc1 

1. "RST only detect the Optane memory, but with 27.2GB instead 32GB" this is normal. Module uses small part of memory for maintenance and management.

2." I check the BIOS of my Intel NUC10I5FNH and doesn't exist the reset option in the Intel RST advanced option." See the attached video clip I've prepared for you. This video was taken on system with M10 series Optane Memory, however it should be similar. You can see there how in Storage part, check/set the SATA mode and in Add-inn  Config, how to disable Optane engagement.

Other method you can use is to boot from Windows installation USB and from Command Prompt, erase the contents of the both parts of the SSD:

1. Boot from your Windows 10 installation USB.
2.  Select your language preferences and click/tap on Next.
3.  Click/tap on Repair your computer at the bottom.
4.  Click/tap on Troubleshoot.
5.  Click/tap on Advanced options.
6. Click on Command Prompt
7. Run Diskpart
8. Run List disk
9. Run sel disk n (where n is the number of your drive - Optane part or slow part)
10. Run clean all , your drive will be wiped.

Leon

[Luc1]

Hi Leon,
Thanks again for the video and instructions.
I could clean the Optane fast memory, using the command prompt. All commands worked perfectly, but nothing changed. Still the RST in the BIOS only find the 27.2 GB fast memory but no sign of the SSD 512.
Checking your video I noticed in the Storage menu the RST PCIe Storage Remapping is checked, but there is no way I can check if I choose the Intel RST Premium..... option. Actually I read I must uncheck this option to work with Optane. Is that make any difference?
Attached a video how my BIOS looks like. Sorry for size, my phone doesn't have smaller resolution than this.
Luc

[LeonWaksman]

1. "I could clean the Optane fast memory, using the command prompt." In the Command prompt, did you see/cleaned both part of the SSD or only the Optane part was visible. If only the Optane part was visible, could be that this SSD has a failure. If you did buy it from recognized source, try to return it.

2. "I noticed in the Storage menu the RST PCIe Storage Remapping is checked.." that's right. I have Optane M series (separate Optane module and HDD), this function should be enabled and I did this before the SATA mode was changed and Optane enabled. In your case (H series) the remapping should be disabled. 

3. I saw the clip with the BIOS settings, and indeed, I can see only one part of the SSD.

Leon

[Luc1]

I agree, the card is bad. I will try to replace it.
Thanks for your help.
Luc