Intel Nuc10i5fnk with Razer core X

[MrYazeed]

I have problems with Nuc10i5fnk & Razer core x.

Everything seem to work well but when I play games I have serious crashes all the time. Any new solutions please let me know.

Nvidia GTX1080 .

Windows 10 Pro 19041.450

lasted drivers.

[MrYazeed]

Nvidia GTX1080 .

Windows 10 Pro 19041.450

[MrYazeed]

No reply yet!

[Maria_R_Intel]

Hello MrYazeed,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Name of the games with the issue.
• Please, provide details about the crashes. (BlueScreens, the PC turns off, etc)

Please run the following tool and attach the report generated. 

Intel® System Support Utility (Intel® SSU) 

• Intel® SSU Download
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[MrYazeed]

I play GTA 5 and World War Z

I have uploaded the files.

Thank you .

[Alan_J_T]

Hi there I have the Following set up

Are you running your Video out put to monitor for the Core X or the NUC.

If the NUC swap over to the Razor Core X 1080 HDMI output 

Windows Version 2004, Build 19041.450
Intel® NUC Hades Canyon NUC8i7HVK
Intel Core i7-8809G 3.1GHz 4.2GHz Turbo 4 Cores 8 Processor's O/C to 4.6GHz
32GB Ram 2x 16GB DDR4 2400+ SODIMMs O/C to 2600
Razer Core X - E-GPU Fitted with a Radeon RX 5700 O/C to 2011MHz
Has been flashed with the Radeon 5700 XT Bios
512 GB M.2 SATA SSD Operating System and Apps
1TB M.2 SATA SSD Game's only Windows and Steam

[MrYazeed]

Video output only from Razer Core.
With your setup, do you have problems or it's running fine with games?

Yes of course your nuc is different than mine but I wanna know.

[Alan_J_T]

Runs well,  some times I get a Crash from time  and I believe it is caused by the Thunder bolt port dropping out for a fraction of a second.  Try it with your Power Profile set to Max Performance.

Is a Pity that Thunder Bolt wont allow the GPU to use all 16 PCI-E Lanes but just 4 only, as this causes a slight performance loss.

[Alan_J_T]

So I was just having a read through your  system log you put up and well the dated are all funny for Drivers crash logs and other things all the wrong Date.

Like so

You may want to Check your Bios settings and Update it if needed.

Bad Dates will cause games to Crash.

# SSU Scan Information
Scan Info:
 Version:"2.5.0.15"
 Date:"01/15/1442"
 Time:"00:00:34.3596921"

Driver Attributes: Final Retail
    Driver Date/Size: 18/08/41 03:00:00

[MrYazeed]

I used intel® Driver & Support Assistant for all updates .

I don't know man , all I know is my Egpu don't work well on my Nuc, I wished I build a Desktop for games and anything else, but yeah it was a wrong choice. Now I maybe if Intel support didn't give me a solution for this problem  I'm gonna sell it simply or if Intel give me an offer to return it I will appreciate it.

[Alan_J_T]

@MrYazeed I wished I build a Desktop for games and anything else, but yeah it was a wrong choice. Now I maybe if Intel support didn't give me a solution for this problem  I'm gonna sell it simply or if Intel give me an offer to return it I will appreciate it.

I am with you on that. and I am in the process of looking at parts for a new PC, and will be Giving Intel a big miss this time around. Will Build a AMD System on a Micro ATX Board.

This is what I am looking at getting and will Sell the NUC For what ever I can get for it.

AMD Ryzen 9 3900X 12 Core Socket AM4 3.8GHz CPU Processor
MSI MAG B550M MORTAR WIFI AM4 Micro-ATX Motherboard
G.Skill Ripjaws V 32GB (4x 16GB) DDR4 3200MHz Memory
Deepcool DQ850-M-V2L 850W 80 PLUS Gold Fully Modular Power Supply
Deepcool GAMMAXX 400 120mm PWM Fan CPU Cooler - Black
Antec VSK10 Value Solution Series Micro-ATX Case
Corsair AF Series AF120 LED 120mm Fan - White - 3 Pack
AMD Radeon RX 5700 Reference card With XT Bios on it

[MrYazeed]

Yes It's going to be a great computer. I love the idea of NUC but I don't know why it's not work with EGPUs. Anyway let's see what Intel says.

[IntelSupport]

Hello

Thank you for all the information provided.

Please, try the below steps:

Test the eGPU

If possible test the card/enclosure on a different system to ensure it is good working conditions.

Updates

• Make sure NUC BIOS and Firmware, especially Thunderbolt firmware is updated to the latest version.
• Update the thunderbolt firmware for your specific NUC: version 66  (latest), you will find the instructions on the "User Guide"
• Verify that you are using the latest eGPU firmware and drivers.
• Confirm Windows 10 is also fully updated.

Try the following steps:

1. Plug the display to the onboard NUC graphics solution, check the freezing doesn't occur. 
2. Set the Power Mode in NUC BIOS to "High Performance"
3. Switch off PCI Link Power Management in Windows Power Settings.
4. If it is an NVIDIA solution: set the power mode in the NVIDIA control panel to Maximum Performance. Go to 3D Setting>Global Setting>Power Management Setting>Maximum Performance.

Please, let us know the outcome.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[MrYazeed]

Hi Maria .

All what you said is done before.

I have the latest updates on all bios , Nvidia and thunderbolt 3.

I still get crashes on games.

I test the Egpu and the GTX 1080 on Lenovo yoga  c940 laptop, it works just fine.

I think it's obvious now the problem here is my Nuc.

I'm so sorry to tell you the fact.

[MrYazeed]

I'm still waiting for a FIX .

[Maria_R_Intel]

Hello MrYazeed,

Thank you for your response!

We would like to investigate it, the thread will be updated once we have more information about it. 

Best regards, 

Maria R.  

Intel Customer Support Technician 

[MrYazeed]

Let's be honest, it's a hardware issue. This thread from 4 months ago https://community.intel.com/t5/Intel-NUCs/NUC10i7FNH-Issue-with-Thunderbolt3-eGPU/m-p/651808

No solution yet! And when I bought the Nuc I confirmed that when I looked to Nuc Compatibility page, Razer Core X is working with Nuc's. So it's Intel fault not my fault. If you do me a favor let me return it or I will sell it. 

Thank you.

[Ronny_G_Intel]

Hi MrYazeed,

I am sorry to hear that you are having problems with one of our products.

I did a quick search on the Internet and found several references to this issue so it seems that this is not unique to the NUC.

Just for reference Steam* has a few references to this error, see for instance:

https://steamcommunity.com/app/271590/discussions/0/611703709830303956/?ctp=24

https://steamcommunity.com/app/271590/discussions/0/2119355556487033663/

Other websites:

https://gamefaqs.gamespot.com/boards/805606-grand-theft-auto-v/71729897

https://support.rockstargames.com/community/200025466/360002700788

https://www.reddit.com/r/GrandTheftAutoV_PC/comments/3fk5ej/is_there_any_fix_to_the_failed_initialization/

I am not an expert in troubleshooting gaming-related issues but would consider the following:

- Do you see issues when running any other equivalent game using the same setup?

- Did the game ever play with no issues? 

- Do you observe any other Thunderbolt misbehavior? 

If you still believe this is a problem with the NUC, please reach out directly to our Technical Support Service, here is our contact us information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8

I hope this helps.

Regards,

Ronny G 

[Alan_J_T]

@MrYazeed 

I think this Utube video may help

Utube Video 

[MrYazeed]

Sorry it didn't help much.

[MrYazeed]

Hi Ronny.

I'm using my nuc not another device so the problem is from the Nuc.

Anyway I did read all the links.

Yes they have the same problem on Gta5 but that doesn't mean the problem is not from the nuc.

I even can play this game and all games I tried on the internal Intel graphics card with no problems.
But with my external GPU I can't.

The problem here is the compatability with nuc and Intel has to try all Egpu's with all graphics cards before they recommend it. Intel recommends Razer core x and it doesn't work well.