Intel Nuc7cjyh

[Homer2020]

I'm having difficult installing windows 10 on my NUC7cjyh. I tried installing Ubuntu and that will not boot. My Windows 10 is a brand new store-bought USB. I've tried numerous attempts such Rufus, and Yumi for my Ubuntu installation and it still will not boot. Neither OS seems to work on this NUC When I connect my USB and after pressing F10, the NUC recognize my USB. I press ENTER, I get a blank screen. Is this a defective product? I've search the internet regarding UEFI boot installation and nothing seems to work. Someone please assist me in trying to get this thing to work.

[AlHill]

You need to do this.

First, make sure your bios is set for UEFI boot, not legacy.

Next, DO NOT USE any other process to make your usb stick.  Go to the Microsoft site and use THEIR tool to make your stick.  Use a USB 2.0 stick of at least 8GB,

https://www.microsoft.com/en-us/software-download/windows10

Boot this stick and follow the instructions.

Now, what device on your NUC do you plan to use as the OS drive?

Doc

[Homer2020]

I want to use Windows 10 as my OS. I've used a USB 3.1 flash drive. Does it make a difference in installing using 2.0 instead of 3.1 flash drive?  Also, the NUC7cjyh does not have a Legacy boot option.

[n_scott_pearson]

No, you should be ok using 2.0, 3.0 or 3.1 flash drives. I usually tell folks to use USB 2.0 drives when doing BIOS updates via F7 method and especially when doing BIOS Recovery, but it shouldn't matter for O/S boot. I have to say, though, I have never used a USB 3.1 flash drive, so can't be positive.

What is happening when you try to run the Microsoft Media Creation tool? I use it all the time and have never had it be a problem. 

...S

[n_scott_pearson]

The one time I tried to use one of the USB drives from Microsoft, it didn't work (either). Many other people have run into this problem as well. I suggest that you download and run the Microsoft tool and have it prepare a USB flash disk for you. The tool can be downloaded from here: https://www.microsoft.com/en-us/software-download/windows10.

Hope this helps,

...S

[n_scott_pearson]

Ah, messages passing in the ether... We sure think alike.

[Homer2020]

I tried downloading the tool from the Microsoft website and it does not work.  matter of fact, I tried that first before buying a Windows 10 USB

[n_scott_pearson]

What do you mean it didn't work? Please explain yourself.

...S

[Homer2020]

I will try (again) using the Microsoft tool. Once that's done I will explain step-by-step what I am doing doing in installing Windows 10. 

[Homer2020]

I installed Windows 10 on my 3.0 USB using Microsoft Tool. I insert the USB on my NUC7cjyh and press F2 to make sure my BIOS settings are on  default (I already have the latest BIOS). I press F9 to load the defaults and then F10 to save and exit. 

My NUC shuts down and I press F10.  The boot screen comes up and I have 3 options.  (1). UEFI: LAN: PXE IP4 Realtek PCIe GBE Family Controller. (2) UEFI : LAN: PXE IP6 Realtek PCIe GBE Family Controller. (3) UEFI: USB: VendorCoProductCode 2.00 : Part 0 : Bootloader.  Options 1 and 2 are for Network Boot.

I enter option 3.  The screen is black...nothing happens.

[n_scott_pearson]

Ok, this is sounding like a hardware issue. The most likely culprit is memory. What is/are the full part number(s) for the SODIMM(s) that you have installed? Do you have one or two SODIMMs installed? If two, try testing with only one SODIMM installed. Try with this SODIMM in each socket. If this doesn't work, switch to the other SODIMM and try it in both sockets.

...S

[Homer2020]

The part#: 4GBU1X04LIII43-12-K

Its a PNY 4GB DDR 2666 PC4-21300-CL10-19-19-43 1.2V SODIMM

I had two SODIMM installed.

I removed one of them and that did not work.  The screen remained black and did not boot up.  I switched it around and placed the SODIMM in the other slot  and that did not work either. Could it be the type of RAM I'm using?

[n_scott_pearson]

Hhmmm, this processor is not validated to run at that memory bus speed. I suggest you go into BIOS Setup and disable the automatic XMP usage and configure for 2133 or 2400 and see if that makes a difference. If this doesn't work, see if you can borrow a 2400 or 2133 stick somewhere and try that.

...S

[Homer2020]

Can you explain where in the BIOS to disable the XMP. I don't see where to make the changes. 

[Homer2020]

Do you have any suggestions on a proper SODIMM for this NUC?

[n_scott_pearson · Accepted solution]

I have a single 8GB Crucial SODIMM installed in mine, but you will want 2x4GB for interleaved memory goodness. These look reasonable: https://www.amazon.com/Crucial-PC4-19200-SODIMM-260-Pin-Memory/dp/B019FRD3SE.

Again, I suggest that you borrow a SODIMM if you can. I am only 80% convinced it is a memory issue.

...S

[n_scott_pearson]

Good question! I had my JY configured for only remote access, so couldn't see into BIOS Setup (Visual BIOS). I had to go hook it up to a monitor and keyboard to check this out. Now that I have, I see that there is no support for configuring memory; they've removed it completely. I can only suggest that you borrow or purchase a slower SODIMM and see if that makes a difference. Of course, the other alternative is RMAing the unit, but it is possible that the new unit has problems with this memory too.

...S

[Homer2020]

I just realize that you can't make any changes relating to the memory on the NUC.  The max memory speed for the chip is 2400 Mhz. The SODIMM that I  installed on the NUC (based on the speed) may not be compatible with my NUC. I don't have any extra SODIMM around the house so, I will order online for the correct one.  Hopefully this will work.  After that, I am not investing any more more money on this thing.  That's what I get for going the cheap route.  I should've spend the extra money and purchase the better mini pc's that's out there. Once I receive the new SODIMM and install it on my NUC  I will let you know if it works. 

If this does not work, then I can fairly say that this product is defective.  Thanks for your help.

[Homer2020]

IT WORKED!! I received The new SODIMM yesterday and it took me a while to install Windows 10. After going into the BIOS and making a few configurations, it finally installed correctly. Thanks for your help. I was about to count this purchase as a loss. I even contact the seller for a refund. Now that’s change because the issue is fixed.
Thanks a lot.

[Grogster]

I have found that most NUC's are EXTREMELY touchy on their memory.  For the best results, you really MUST use only the RAM sticks that Intel specify have been tested and work with your chosen NUC.  I ran into a similar problem for my first few NUC's, where I would just plop in a RAM stick that appeared to match all the vital stats, but usually the NUC won't even show you the splash-screen if it is unhappy about the RAM.  That makes you think you have a dud unit, but as soon as you put in an Intel approved/tested RAM stick for your model NUC, they usually work perfectly.