Intel® NUCs
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Intel (R) 7 series/C216 Chipset family usb enhanced host controller- 1E26 has a driver problem

JKi00
Beginner
9,921 Views

Hello.

My computer has been working fine for past couple years but now: 6 out of 8 USB slots are not working. and I get this message "Intel (R) 7 series/C216 Chipset family usb enhanced host controller- 1E26 has a driver problem" when I troubleshoot.

 

I have tried uninstalling the driver in "Device Manager" and rebooting the computer for re-installation but no luck.

 

I have tried Intel driver update detector but no luck either.

 

Please help. Thank you

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7 Replies
AlHill
Super User
9,226 Views

What is the model number of your NUC?

 

Doc

 

AlHill
Super User
9,226 Views

Also, are you running Windows 7?

What is the model number of your processor?

 

Doc

 

RobR
Beginner
8,669 Views

Hi ,

       My challenge is similar, but my HP Elite 8300 is telling me that the driver installation file is missing. Where did it go? How can I fix it? I'm baffled.

AlHill
Super User
8,652 Views

Have you checked the support files on HP's website?  Have you contacted HP for support of their device?

 

RobR
Beginner
8,638 Views

Hi Al,

 

Thank you for responding.

Tried HP. Their AI customer support bots are worthless. HP suggested system restore, unfortunately I don't have that enabled, so it's a moot point. I didn't call their tech. dept. because my PC isn't under warranty, but for $99 they'll help me.

I just don't get it. I installed the Microsoft August security update and "POOF", no more driver file for USB Controller. It's exactly this kind of stuff that make me despise technology.

Why does this have to be like pulling teeth? I just want a straight answer but no one has "THE" answer (unless I pay for it of course).

Regards,

RR

AlHill
Super User
8,633 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Karim_892
Beginner
1,463 Views

@JKi00  try disabling and re-enabling the driver from Device Manager.....i dunno how, but it worked for me

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