Intel Serial IO Driver for Windows 10 update?

[TvanH2]

The Driver & Support Assistant tells that Intel Serial IO Driver for Windows 10 needs to be updated. But when I install the update Windows tells that the current driver is newer. Why is the Driver & support Asistant telling me that I need to update this driver? Can I hide it?

[AlHill]

What is the model number of your NUC?

Doc

[TvanH2]

Hi, it's a NUC5CPYH

[Sebastian_M_Intel]

Hello TvanH2, 

Thank you for posting on the Intel® communities.   

In order to have more information about this behavior, can you please provide the following? 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated in a .txt file: 

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".   

2. Take a screenshot of the available updates on the Intel® DSA and attach it to the thread. 

3. Also, please provide a screenshot of the error message received when trying to install this driver. 

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[TvanH2]

Hi, Attached the result of the SSU scan and the screenshots you requested. I don’t realy get an error message, just the tekst ‘Klaar voor gebruik’ which means ‘Ready to use’. Kind regards, Tim

[Sebastian_M_Intel]

Hello TvanH2,  

Were you able to check the previous post and get support from the sources provided? Please let me know if you need more assistance.   

Regards,  

Sebastian M.   

Intel Customer Support Technician.   

[Sebastian_M_Intel]

Hello TvanH2, 

Thank you for your reply.   

Unfortunately, I am not able to see the report and screenshots attached on the thread, can you please send them again? Please make sure that you are using the paperclip icon that is directly on the forum's thread. 

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[TvanH2]

I can only attach one document?

[TvanH2]

posted a file.

[TvanH2]

posted a file.

[Sebastian_M_Intel]

Hello TvanH2, 

Thank you for the information provided. 

Please try the following steps and let us know about the outcome: 

1. Try testing all the different validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers.) Look here to find out how to check your version of Edge.  

Firefox 

Chrome 

Edge* 

2. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) from Apps and Features: 

• Click Start. 
• Open Control Panel. 
• Select Programs. 
• Select Programs and Features. 
• From the list that displays, click Intel® Driver & Support Assistant. 
• Click Uninstall. 
• A new window opens that offers to uninstall the program. 

3. Remove any remaining filed from the Intel® DSA in the system using the Uninstaller tool. 

4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). 

5. In case the problem appears again, please provide the Intel® Driver & Support Assistant logs? In order to get them, please follow these instructions:  

• Press Windows key + E (File explorer Windows will be opened with this key combination).  
• Click on "This PC."  
• Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder. 

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".  

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[TvanH2]

Sorry but I don’t understand what you are asking me to do, relates to the problem I am having?

[Sebastian_M_Intel]

Hello TvanH2,  

Since you opened this thread for the problems that you are having to install the Intel® Serial IO Driver for Windows 10 using the Intel® Driver & Support Assistant (Intel® DSA), our recommendation is to follow these steps to try to fix it: 

 1. Try using the Intel® DSA with the different validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers.) Look here to find out how to check your version of Edge. In order to test them, please set them as default on your PC. 

Firefox  

Chrome  

Edge*  

2. If the problem persists, try to uninstall the existing Intel® DSA from Apps and Features:  

• Click Start.  
• Open Control Panel.  
• Select Programs.  
• Select Programs and Features.  
• From the list that displays, click Intel® Driver & Support Assistant.  
• Click Uninstall.  
• A new window opens that offers to uninstall the program.  

3. Then, remove any remaining file from the Intel® DSA in the system using the Uninstaller tool, download and run the application following the prompts. This is in order to try a clean reinstallation of the software.  

4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator).  

5. In case the problem persists with all the steps taken, please provide the Intel® Driver & Support Assistant logs. In order to get them, please follow these instructions:   

• Press Windows key + E (File explorer Windows will be opened with this key combination).   
• Click on "This PC."   
• Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.  

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".   

Regards,  

Sebastian M.  

Intel Customer Support Technician.  

[Sebastian_M_Intel]

Hello TvanH2,   

Were you able to check the previous post and get support from the sources provided? A new version of Intel® DSA has been released, can you install it and let us know about the outcome? Here you have the download link.

Please let me know if you need more assistance.   

Regards,   

Sebastian M.    

Intel Customer Support Technician.   

[Sebastian_M_Intel]

Hello TvanH2,  

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.   

Regards,  

Sebastian M.   

Intel Customer Support Technician.