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FFeli3
Novice
5,182 Views

Intel Smart Sound Technology is not working on my Dell G7 7588

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Hello! I'm using Dell G7 7588 and have just re-installed the Windows 10 1809.

I have installed all necessary drivers from Dell support site but then my audio doesn't work. Maxx Audio when launches say "Audio driver is not up to date, please check for windows update". Intel Smart Sound Technology's also not working.

maxx.png

sst1.png

sst2.png

sst3.png

My temporary solution: Right click to Intel Smart Sound, choose Update drivers -> Browse -> Let me pick... -> High Definition Audio controller (like this guy https://www.youtube.com/watch?v=szAy9rDRuzo). The intel Smart Sound are replaced by High Definiation Audio Controller. My audio works, but when I plug the microphone, the MaxxAudio pop-up doesn't appear and my computer still plays audio by the speaker, not microphone. I have updated the latest BIOS, latest firmware.

The High Definition Audio Controller info:

high.png

high2.png

 

Here is the list of thing I downloaded and installed from DELL site, do I miss something? Dell Update utility says it's up to date.

56393200_2005440956432029_3772125585434738688_n.png

list of all installed drivers is the "drivers.txt" file.

Thank you!

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1 Solution
FFeli3
Novice
4,651 Views

I have installed the latest Realtek driver from Microsoft catalog: https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8627

Nowa MaxxAudio works and everything is fine.

It seems a problem of Dell drivers because Maxx Audio requires latest drivers from Windows update.

Though the issue is from Dell, i hope this post will be useful for other users.

View solution in original post

5 Replies
AlHill
Super User
4,651 Views

You should contact DELL, as they are solely responsible for support of your laptop.

 

Doc

FFeli3
Novice
4,651 Views

Yeah I did contact them. I am a bit hurry so I post on intel forum to increase the chance I get solution as fast as possible.

AlHill
Super User
4,651 Views

Your support has to come from Dell.

 

Doc

 

FFeli3
Novice
4,652 Views

I have installed the latest Realtek driver from Microsoft catalog: https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8627

Nowa MaxxAudio works and everything is fine.

It seems a problem of Dell drivers because Maxx Audio requires latest drivers from Windows update.

Though the issue is from Dell, i hope this post will be useful for other users.

View solution in original post

MOhav
Beginner
4,651 Views

Going to this site gets a whole list of downloads. Which one is correct? I cannot believe all needed to be downloaded?

 

 

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