Intel Software Studio doesn't retain settings

[lastkey]

I changed LED settings and performance settings. But Studio settings do not take effect after the reboot. Although, it still shows the settings I had selected the settings for LEDs.  For example, this HDD LED is disabled and I am looking at it blinking in reality.

[David_G_Intel]

Hello lastkey

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
• Was the application working properly before?
• Please provide steps to reproduce this problem

Regards, 

David G 

Intel Customer Support Technician 

[lastkey]

Hi David,

I've attached the System report. Though it's from the unit which has been replaced with the same model and both of these, have the same issue. Both didn't/doesn't retain the settings.

2- It never worked for me nor in old unit and nor in the new unit.

3- To reproduce the issue, I just need to restart the machine and settings are lost.

[David_G_Intel]

Thank you for the information. We are currently working on this request, the updates will be posted on the thread.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello @lastkey

I sent you an e-mail to the e-mail address associated with your community profile with updates and some information that we need, We will be waiting for your response.

Regards, 

David G 

Intel Customer Support Technician 

[lastkey]

Hi David,

I’m afraid I’ve sold my NUC as I was not using it anymore.


Thanks

[David_G_Intel]

Thank you for the update, since we cannot continue troubleshooting we will close this thread now.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,  

David G  

Intel Customer Support Technician