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Intel Support Assistant does not sense that update of BIOS already is done.

NUC10i7FNK bought in April 2020.

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Hello JAker5, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following information:  

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated: 

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

2. The behavior that you report is that even though you have the latest BIOS installed, the Intel® DSA still shows the available BIOS update? Please provide a screenshot of the Intel® DSA available updates. 

3. May I know what steps have you already tried to resolve this situation?  

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

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Beginner
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1 Anteckning 2020-05-05 041503.pngIntel Support Assistant Screenshot Intel NUC10i7 Johan Akerblad  2020-05-05 035928.pngHi, Please find requested information enclosed.

 

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Beginner
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Please confirm receipt.

Best regards

Johan

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Hello JAker5, 

 

Thank you for the information, please refer to our recommendations below: 

 

1. I can see that you are using Google Chrome, can you try to use the other validated browsers and let us know about the outcome? Try with Firefox or Edge* (version 44.17763/18.17763 or newer browsers. Look here to find out how to check your version of Edge. Note: Make sure to set the browser as default before using it with the Intel® DSA. 

2. Uninstall the  existing Intel® DSA from Apps and Features: 

  • Click Start
  • Open Control Panel
  • Select Programs
  • Select Programs and Features
  • From the list that displays, click Intel® Driver & Support Assistant
  • Click Uninstall
  • A new window opens that offers to uninstall the program. 

3. Remove any remaining files from the Intel® DSA in the system using the Uninstaller tool

4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). After this, check if the tool still shows the available updates.

5. If the issue persists, please provide the Intel® DSA logs. In order to get them, please follow these instructions:  

  • Press Windows key + E (File explorer Windows will be opened with this key combination).  
  • Click on "This PC."  
  • Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.  

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".  

 

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.  

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

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Beginner
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Hi,

 

BIOS update seems recognized now and is removed from available updates but Realtek remains even if the program seems to install correctly. Please find DSA file enclosed.

 

Best regards

Johan

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Hello JAker5, 

 

Thank you for the information provided. 

 

Please allow us to review this behavior internally, I will update the thread once we have an update for this. 

 

Regards,  

 

Sebastian M.  

Intel Customer Support Technician.  

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Beginner
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Ok, thanks!

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Beginner
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Installed:Installed Realtek May6 2020.png

DSA reports that installation is needed even if update is done already. In my first attempts I think the computer warned me that BIOS and Realtek updates where not validated for my computer but that does not show up any more.

DSA picture May6 2020.pngChecked Programs and Realtech 8.0.8791.1 update is installed but DSA does not recognize this.

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Hello JAker5, 

 

Thank you for patiently waiting. 

 

This behavior has been reported to the developer team, they are working internally to get Intel® DSA capabilities updated to handle this level of granularity but there is not an ETA of when that will be available. Please continue to monitor the available downloads on the Downloadcenter.intel.com; if further assistance is needed after the new update, please do not hesitate to post a new question.  

 

I hope you find this information useful, feel free to let us know if you have any questions.  

 

Regards, 

 

Sebastian M.  

Intel Customer Support Technician.  

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Beginner
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Many thanks! Wish you a very nice weekend!

Best regards

Johan

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