Intel UHD graphics on NUC10 i7-10710U messes up with Adobe LR

[MKemp4]

Hi,

all of a sudden my Adobe Lightroom doesn't get along with the Intel UHD graphics driver of my NUC10 i7-10710U. All worked fine before...

LR runs with high load while doing nothing, masking tasks take forever, after finishing LR runs for another 20 min with 30% system load and prevents LR from restarting during this time.

If I disable Intel UGD Graphics in Device Manager, everything runs normally. But other issues occur due to missing graphic drivers, of course.

Intel Driver & Support assistant shows all green, I have Intel UHD Driver 30.0.101.1660 installed - update to anything newer does not fix the issue.

[Jean_Intel]

Hello MKemp4,

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• When did the issue start?
• Do you recall any Windows, Driver, or Software updates before the issue started?
• Does the issue appear when using other applications?

Also, you mention having the graphics driver 30.0.101.1660. There is a newer driver version available for your unit 31.0.101.2111. I would recommend installing the driver following the clean installation steps.

Best regards, 

Jean O.  

Intel Customer Support Technician

[MKemp4 · Accepted solution]

Jean O.,

the issue came up after installing Windows 11 22H (1.10.2022)

As mentioned in my note I did install  31.0.101.2111 without any changes before I approached Intel...

BUT

doing the clean installation steps and install 31.0.101.2111 again the issue is solved - for now:-)..., !

Thank you very much!

BUT

allow me a bit (constructive) criticism - why does a driver installation w/o clean install don't work and why do a dump user as I am get the clean installation steps only after reaching out to support?

Anyhow, thx again.

[Jean_Intel]

Hello MKemp4,

I am glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, I will close it. 

Regarding your questions, keep in mind that sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected. It may be why your system had problems that were solved by a clean installation.

If you need any additional information, please submit a new question, as this thread will no longer be monitored.  

Best regards, 

Jean O.  

Intel Customer Support Technician