Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
575 Views

Intel Wireless 8265 / 8275 (rev 78) Unstable Connection

Hello.

 

I recently bought this NUC on Amazon.

it came with the card mentioned above.

 

Connection drops every ~5 minutes, and stays down for ~45s.

This is a pattern.

 

Using Arch linux.

Trying to figure out if there is a solution to this because I'd like to keep this NUC and don't want to return it, but I really can't work with this issue persisting.

 

Any tips and suggestions on fixing this would be great.

 

It's the same issue as this

Thank you

0 Kudos
7 Replies
Highlighted
Moderator
63 Views

bfran9, Thank you for posting in the Intel® Communities Support. I moved your thread to the correct department. In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system: Did you make any recent hardware/software changes? Was it working fine before? When did the issue start? Did you check with your Internet service provider to make sure the Internet is working properly? Does the problem happen at home or work environment? In the following link you will find some suggestions that might be useful for this scenario: https://www.intel.com/content/www/us/en/support/articles/000031666/mini-pcs.html The latest BIOS version for the Intel® NUC Kit NUC8i7HVK is 0054, please try to update it: https://downloadcenter.intel.com/download/28642/BIOS-Update-HNKBLi70-86A-?product=126143 Just to let you know, the Intel® NUC Kit NUC8i7HVK was validated by Intel® to work with Windows* as the operating system, all the drivers that we have available in our web site were released for that operating system as you can confirm in the links below: https://www.intel.com/content/www/us/en/support/articles/000005628/mini-pcs.html https://downloadcenter.intel.com/product/126143/Intel-NUC-Kit-NUC8i7HVK So, in this case as an option, you can always visit the Linux forum support where you might get further suggestions for this matter: http://www.linuxforums.org/forum/ Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Highlighted
Beginner
63 Views

Hi. Sorry for delay - looks like you guys were having issues with the forums there. Couldn't log in for the longest time, and then when i could, i couldn't reach forums, just home page).

 

 

Did you make any recent hardware/software changes?

No. This is a brand new NUC. Installed my SSD and RAM, turned it on. installed Arch linux.

 

Was it working fine before?

Don't know. Brand new product, fresh OS install.

 

When did the issue start?

From the first time using the product.

 

Did you check with your Internet service provider to make sure the Internet is working properly?

No. I have other (non-NUCs) computers at home. They all have flawless wireless connection.

 

Does the problem happen at home or work environment?

Home.

 

 

Understood about the NUC Windows support.

But I did see the 8265 card listed here https://www.intel.com/content/www/us/en/support/articles/000005511/network-and-i-o/wireless-networki... and assumed it was supported.

0 Kudos
Highlighted
Moderator
63 Views

Hi bfran9, Thank you very much for sharing that information. From our side the Linux support for Intel® NUCs is limited, and yes, you can always try the options showing in that link, but we cannot guarantee that it will work for sure and that case for further assistance the next thing to do will be to send an email to the address showing in there which is: linuxwifi@intel.com. Additionally, there is another link that might be useful for you, in there you can also find more links related to this scenario, please look under "Related topic": https://www.intel.com/content/www/us/en/support/articles/000005499/mini-pcs.html Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Highlighted
Beginner
63 Views

No luck.

Looks like I will have to buy a $25 card on amazon and replace the 8265 :(

0 Kudos
Highlighted
Moderator
63 Views

bfran9, Thank you for providing those results, we are sorry to hear the problem persists.

 

Just to let you know, in order to make sure that in fact there is a hardware problem with the Intel® Wireless-AC 8265 card we recommend, if you have the option of course, to test the Intel® NUC Kit NUC8i7HVK using Windows* as the operating system.

 

Also, the Intel® Wireless-AC 8265 cannot be replaced separately, to replace the entire Intel® NUC will be needed, so you can get in contact with Amazon and check with them if they can do that for you or you can always contact your local Intel® support department for us to replace the unit:

https://www.intel.com/content/www/us/en/support/contact-support.html#@6

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

0 Kudos
Highlighted
Beginner
63 Views

HI Alberto.

 

Why can't i replace the the 8265 card? it seems like i could easily pull it out of the slot by unscrewing the screw

nuc.jpg

0 Kudos
Highlighted
Moderator
63 Views

bfran9, Thank you for your response.

 

Yes, you can always pull it out of the slot by unscrewing the screw, but if you do that will void the warranty since the Intel® Wireless card came pre-installed on the Intel® NUC.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

0 Kudos