Intel Wireless-AC 9260 160 MHz card fails to start

[Shan]

Intel Wireless-AC 9260 160 MHz card fails to start. Wifi Card Model (9260NGW).I figure there may be a driver conflict, so I uninstall the card from device manager with "delete drivers for this device" and restart. It shows up and works.

Suspend laptop, resume a while later. Intel Wireless AC 9260 in device manager with "device failed to start" and its gone.

Uninstall again, restart. This time it does not work. Then Manually removed the Wireless card and re-fixed and restarted the system. Its work.

Every day facing the same issue. below are the event Viewer logs.

Intel(R) Wireless-AC 9260 : Has determined that the network adapter is not functioning properly.

Intel(R) Wireless-AC 9260 : A Required Parameter is missing from the registry.

Intel(R) Wireless-AC 9260 : The version number is incorrect for this driver.

[LeonWaksman]

1. Was this WiFi adapter integrated in your laptop by OEM?
2. If the answer for the first question is negative, are you aware that this adapter has M.2:PCIe System Interface Type, rather than M.2: CNVio? Is your laptop equipped with PCIe interface?

Leon

[Shan]

Yes, This WiFi adapter integrated in my laptop by OEM.

[Shan]

Yes It is equipped with PCIe interface.

[LeonWaksman]

Did you downloaded the Bluetooth and Wifi drivers from the OEM site? You should do this.

Leon

[Shan]

Hi Leon,

I have downloaded from OEM site and Installed , Its started working but again its failed to start while resume the system from sleep mode and some time after restarting the system as well. And This is not single machine issue, In My Organization we are facing same issue with all Dell Precision 5530 and 5540 model laptop as well. This both model has Intel wireless AC 9260.

Is Intel Wireless AC 9260 having issue?

[LeonWaksman]

1. "Is Intel Wireless AC 9260 having issue?" No, as far I know.
2. You may disable the power saving option:
3. In the search box write: Network Connections and then click on View Network Connections
4. Right click on your WiFi adapter and then on left click on Properties.
5. Click on Configure (below the WiFi adapter name).
6. Click on Power Management tab and uncheck: "Allow the computer to turn off the device to save power"
7. Open Windows setting System>Power & Sleep
8. Click on Additional power settings (on R.H side)
9. Click on Change plan settings (of the chosen plan)
10. Click on Advanced power settings.
11. Open the Wireless Adapter Settings and check the settings for Power Saving Mode.

Leon

[DIrel2]

This may be a bug with either Windows, or with the Intel driver - however, I am posting it in the Windows forum because I believe there may be a fault with the way Windows is identifying TellSubway this hardware when multiple Intel drivers have in the past been installed and configuration information remains in the registry.

[LeonWaksman]

FYI, driver was released Version: 21.70.0  Dated: 2/18/2020

Leon

[AThak20]

I have updated my driver to version 21.70.0.6 but I am still facing this issue randomly, Intel Wireless AC 9260 in device manager with "device failed to start" and its gone.

 windows event log states:

Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.

Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.

Intel(R) Wireless-AC 9560 160MHz : A required parameter is missing from the registry.

Intel(R) Wireless-AC 9560 160MHz : The version number is incorrect for this driver.

[LeonWaksman]

Try to perform clean installation of this driver (version 21.70.0.6).

1. Disconnect the internet connection.
2. Open Device Manager - Network section.
3. Click in AC 9560 driver and then click on Uninstall. Mark the "Delete from..." option.
4. After finishing uninstalling the currently installed driver, reboot your computer.
5. Now, install the previously downloaded the latest driver.
6. Reconnect the internet and reboot your computer.

Leon

[AThak20]

Dear LWAKSMAN <https://forums.intel.com/0050P000008IaZ1?fromEmail=1&s1oid=00DU0000000YT3c&s1nid=0DB0P000000U1Hq&s1uid=0050P000008y4C9&s1ext=0&emkind=chatterCommentNotification&emtm=1582891700835&emvtk=_A6H6cSDsFoiMNlH7jWhPLqxmh29At8Jek.aXiXFAiY%3D> , I followed all the steps you had mentioned and I got the network adapter working in the morning,but then i got the same problem in the evening,I went to device manager and followed the steps again and uninstalled the device and rebooted the system, now the adapter is not showing in windows device manager itself.

[LeonWaksman]

Hello @AThak20​ 

1. You didn't provide any information about your system. (i.e. computer model, Windows 10 version,...). You should ensure that you have Bios updated and that you have Chipset Driver installed.
2. You may also try to run Windows Troubleshooter: Open Windows Settings - Update & Security > Troubleshoot > Network Adapter.

Leon

[AThak20]

Dear Leon, I have an MSI GS65 Stealth running windows 10 1909 version 18363.693. I tried resetting the BIOS to factory default. and also ran the troubleshooter for wifi adapter but it didn't find anything. Also now the wifi adapter is showing in the device manager.I didn't do anything it came up on its own with an exclamation mark as before with a code 10. and windows logs saying Intel(R) Wireless-AC 9560 160MHz : The version number is incorrect for this driver. Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.

[LeonWaksman]

Hello @AThak20​ 

1. After reading in the MSI site for your laptop, I'm not sure what kind WiFi adapter you have installed (and I'm assuming that this is an original WiFi adapter, you got with your laptop) ? In the MSI site Killer ac Wi-Fi + Bluetooth v5 adapter is specified in your laptop specifications. However in drivers page, you have choice to download Intel WiFi Driver and Killer Wifi Driver as well. I suggest that you should ask MSI, which of the drivers you should install.
2. Did you updated the Bios to the version E16Q2IMS.112 , released on 2019-08-23? If not better do it.
3. Following the MSI tutorial, you may uninstall the Killer Driver first and then reinstall the Intel Driver. Use the Killer Uninstaller Tool.

Leon

[AThak20]

Dear Leon, I have an Intel card for WLAN and a Killer card for LAN https://us.msi.com/Laptop/GS65-Stealth-9SX/Specification for GS-65 478. I have not updated my BIOS but as mentioned in the document I had reset it to default and also tried resetting the network.

[LeonWaksman]

So, for your model (478) you have even newer Bios version E16Q4IMS.116. In the zip file you will find detailed instruction how to update Bios.

Leon

[AThak20]

Dear Leon, As advised I have updated the BIOS altough it was already on the same version but still the issue is not resolved.

[scotthagedorn]

This Intel AC9260 driver is terrible...constantly being deactivated requiring deleting and reinstalled on my Lenovo-Yoga-C930  (YOGA C930-13IKB).

This occurs several times a week over the last couple of months.

please advise a permanent solution !!!!

[AnkurS]

Hi, I am also having same issue. Were you able to resolve ? If yes, could you let me know what did you do to solve this irritating issue.