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New Contributor I

Intel contacting NUC 6i3/5 users

I have recently bought a NUC6i5SYH and had it running for just four days. OK so far. I'm running WIndow 10 with the following hardware: Corsair ValueSelect RAM (2x4Gb) and a Samsung SSD650 EVO M.2 (256Gb). I have an HD monitr (Dell) and two hubs running three printers, a Samsung 1Tb portable drive and a 3Tb Samsung backUp drive. I have the usual keyboard (wired) and mouse (Logitech wireless). Oh, I also connect my HTC One phone.

I have updaqted the BIOS to version 39.

As I say, it is all OK at present but early days. Like many others I am concerned to read about the issues that seem to be arising with these units. I read that Intel are investigating and will roll out fixes as they are developed. I guess if that means new BIOS releases we are expected to check for those and install ourselves. But what if there is a need for hardware replacement/amendment? I cannot see that Intel have a product registration scheme and so how will they contact users (and in particular the mainstream users who don't log onto community support sites)?

I like the NUC and in particular its size and low power consumption but it's a sad state of affairs when each day I am almost waiting for something to go wrong! I now know why the i5 models are as dear or dearer than the i6 models...

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Re: Intel contacting NUC 6i3/5 users

Hi PeeBee,


I understand that you may be worried about this issue, if the WHEA error comes up do not hesitate to contact us through phone call for assistance with this issue. Contact Support

Intel will keep posting about this issue, in this thread. We would like to focus on a few community threads in order to make sure all of them are properly updated.


WHEA Errors on Skylake NUCs NUC6i5SYK/H and NUC6i3SYK/H

FAQ for SY.pdf



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