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New Contributor I
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Intel contacting NUC 6i3/5 users

I have recently bought a NUC6i5SYH and had it running for just four days. OK so far. I'm running WIndow 10 with the following hardware: Corsair ValueSelect RAM (2x4Gb) and a Samsung SSD650 EVO M.2 (256Gb). I have an HD monitr (Dell) and two hubs running three printers, a Samsung 1Tb portable drive and a 3Tb Samsung backUp drive. I have the usual keyboard (wired) and mouse (Logitech wireless). Oh, I also connect my HTC One phone.

I have updaqted the BIOS to version 39.

As I say, it is all OK at present but early days. Like many others I am concerned to read about the issues that seem to be arising with these units. I read that Intel are investigating and will roll out fixes as they are developed. I guess if that means new BIOS releases we are expected to check for those and install ourselves. But what if there is a need for hardware replacement/amendment? I cannot see that Intel have a product registration scheme and so how will they contact users (and in particular the mainstream users who don't log onto community support sites)?

I like the NUC and in particular its size and low power consumption but it's a sad state of affairs when each day I am almost waiting for something to go wrong! I now know why the i5 models are as dear or dearer than the i6 models...

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Employee

Re: Intel contacting NUC 6i3/5 users

Hi PeeBee,

 

I understand that you may be worried about this issue, if the WHEA error comes up do not hesitate to contact us through phone call for assistance with this issue.

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Intel will keep posting about this issue, in this thread. We would like to focus on a few community threads in order to make sure all of them are properly updated.

 

WHEA Errors on Skylake NUCs NUC6i5SYK/H and NUC6i3SYK/H

FAQ for SY.pdf

Regards,

Hellen.

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