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Intel ethernet controller i225-v not working on NUC11PAHi5

Devack
Novice
934 Views

I just bought an 11th gen NUC model NUC11PAHi5 and I can't use Ethernet. The device shows up in device manager and says it is working properly, but in the Ethernet status area it says no cable is connected. The cable is connected and has been tested and works on another computer. 

 

I updated the BIOS to 0041 and I updated the network controller driver to 1.0.2.14. It still cannot detect the ethernet cable.

 

I can use WiFi just fine. I also tried turning off WiFi to see if that would kick-start the Ethernet, but it did not.

 

I came across this article, but it looks like this is for different motherboards, not mine.

Network Issues with Intel® Ethernet Controller I225-V

 

I called Intel support on this and they told me to return the NUC to the seller. I did that and they sent me a replacement, but it has the same issue.

 

They are now telling me to return it.

 

Surely there is a way to fix this. Any suggestions?

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13 Replies
JosueO_Intel
Moderator
902 Views

Hello Devack, 


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


Download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Also please let me know if you have tried using a different ethernet cable.



Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
849 Views

Hello Devack, 


Were you able to check the previous post?  

Let us know if you still need assistance. 



Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
826 Views

Hello Devack, 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



Devack
Novice
727 Views

Attached is the requested document and yes, I tried another cable.

Thanks

Devack
Novice
707 Views

I also need to add that I ended up returning the i5 again and got a refund. Then I purchased an i7, but am having the same issue. 

AlHill
Super User
702 Views

What anti-virus product are you using?  Just curious.

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

Devack
Novice
682 Views

I am not using an anti-virus. I have a clean install of Windows 10 Home. Have not installed anything else yet. So it would just be Windows Defender and whatever else comes with Windows 10 Home.

Devack
Novice
707 Views

Thanks for any help you can provide @JosueO_Intel 

n_scott_pearson
Super User Retired Employee
671 Views
Devack
Novice
645 Views
Yes, I installed the 64 bit version.
Devack
Novice
612 Views

Thank you all for trying to help. Since my window to return this item is closing, I'm going to get it returned. I think I will look at getting a 10th gen NUC while they are still available and hope that it has no ethernet issues. 

 

Any recommendations on what I might purchase? I really like the NUC small footprint and performance? Should I get i5 or i7? Does it matter? I'm not gaming, but I do a lot of video production using Adobe Premiere Pro.

 

Thanks

Devack

n_scott_pearson
Super User Retired Employee
598 Views

In the NUCs, there was only the FN family in the 10th gen. You will be looking at NUC10i5FNH or NUC10i7FNH, if you want the taller chassis with 2.5" SATA Drive Bay, or looking at NUC10i5FNK or NUC10i7FNK, if you want shorter chassis without.

For Video Editing either would work (typically I/O-bound, not CPU-bound). For myself, I would always choose an i7 over the i5, but I have been spoiled.

Hope this helps,

...S

Devack
Novice
522 Views

Thanks to everyone for supporting me.

I ended up returning the 11th Gen and got a 10th Gen i5 tall Chassis. I'm happy to report that the Ethernet port works great. I'm extremely glad this worked out because I have really enjoyed the NUC footprint.

 

I guess you can say I'm just a NUCkle-head, LOL.

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