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Intel i219-V connects but so slow it's not usable

wajm
Beginner
816 Views

I have a NUC8i3BEK2, running driver version 12.19.1.37 on Windows 10 Home version 21H1.

A few months ago it started feeling laggy when browsing like the ping was abnormaly high, and eventually it became unusable. Now it still connects, says its gigabit speed, but it barley loads websites. I was able to run a speed test, after waiting for 4-5 minutes. It came back as Ping 28, 0.13 down and 150 up. I have a 500/500 fiber connection. Ping usually hovering around 3-4.

I have tried updating the drivers trough intels websites, no luck. I have swapped my ISP issued unbranded router for a Ubiquiti AplifiHD. Which made no differens. I have tried swapping cables and ports. No luck.

I've tried reading up on the issue, but non of the sollutions seems to solve my problem. The ethernet port worked fine for about have a year before it started giving me trouble.

0 Kudos
11 Replies
wajm
Beginner
810 Views

Updated the bios from 0088 to version 0089.  I tried this once before. But that was before 0089 was released. Hadn't thought to check for a new one.  So far it seemed to have solved the problem. I'm currently getting Ping: 3 and around 360 up and down.

Cindy15
Beginner
790 Views

I have the same problem as above.  And I-219V + (26.1   26.2 26.3  26.4 driver all = failed Hardware Test/Interrupt Status

as https://community.intel.com/t5/Ethernet-Products/I-219V-26-2-driver-failed-Hardware-Test-Interrupt-S...


However, my downloading experience is bad, it has intermittent links and frequent crashes when downloading large files, shows NETWORK_FAILED. And it's significantly slower to open web pages than my laptop. My desktop is actually better configured.

Crisselle_Intel
Moderator
782 Views

Hello wajm,


Thank you for posting in Intel Ethernet Communities. 


Since your query involves NUC, please be informed that this should be best answered by our Intel NUC Support team. We will help you to move this post to the designated team for further assistance.


Please feel free to contact us if you need assistance from Ethernet support team.


Best regards,

Crisselle C.

Intel® Customer Support


wajm
Beginner
752 Views
Scratch that. Problem was back today. Ping 27 - 0.30 down and 0.00 up. So feel free to move it to the right place.
Alberto_R_Intel
Moderator
741 Views

wajm, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

Did you make any recent hardware/software changes besides installing the drivers and the BIOS update?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



wajm
Beginner
736 Views

Define new. It's a NUC8i3BEK2 that was purchased in June 2020.
I have made no hardware changes since I built it. I have made no software changes other than automatic updates like windows updates.
It happens at home. 


I'll post a SSU report as soon as I have time. Hopefully tomorrow. 

wajm
Beginner
717 Views

Here's the SSU report.

n_scott_pearson
Super User Retired Employee
729 Views

I suggest you download and update your system with the latest LAN software and drivers. The package is available for download from here: https://www.intel.com/content/www/us/en/download/645997/intel-ethernet-lan-network-connection-driver...

Hope this helps,

...S

wajm
Beginner
720 Views

Already tried with version 26 found trough i219-v and not the nuc. Didn't work.
Deleted version 26, and tried the version you've linked. Made no difference.

n_scott_pearson
Super User Retired Employee
694 Views

If you delete a version, you could end up with a previous version - perhaps one downloaded via Windows Update. Completely disconnect your PC from the Internet (including via wireless) while doing this. If you then uninstall and it continues to show the device, then uninstall again (this time from Device Manager instead of Apps & Features). Always follow an uninstall step with a reboot (keeping Internet disconnected). After reboot, check again (and loop through the uninstall process until the device has no driver). THEN, install the new version.

Hope this helps,

...S

n_scott_pearson
Super User Retired Employee
663 Views

I looked at your SSU report. According to the entries for the i219-V, you installed the driver while running Windows 10 19H1, yet you have upgraded to 21H1 subsequently. Since Microsoft has a poor track record when it comes to screwing up both wired and wireless installations, I am even more convinced that you need to do the complete uninstall and reinstall of the stack. Again, keep uninstalling and rebooting until the i219-V has no drivers and only then installing the latest version.

I also recommend doing this for the wireless stack while you are at it, since it is screwed up by these Windows 10 upgrades even more often.

Hope this helps,

...S

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