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pradaaa
Beginner
892 Views

Intel(r) Wireless AC 9260 160 MHz with Bluetooth 5.0 Driver Error with AMD chipset, Win10.

I bought this specifically for the bluetooth for my Windows Mixed Reality, and the bluetooth has a driver error.

Controllers don't function.

I have tried different USB plugs on the mobo

Updated chipset

I have uninstalled and reinstalled the latest drivers from intel.

Turned off "Allow the computer to turn off to save power".

Turned off "windows fast start up" and reinstalled drivers.

set currentversion in regedit to 6.2 as per advised

Troubleshooting bluetooth says it "fixed" an issue with bluetooth radio, however "driver error" still appears in settings and restarting the computer will cause windows to disable bluetooth again and show the error in device manager again.

The wireless is working properly so the card is fine. I have an AMD chipset Ryzen 5 which I suspect is incompatible somehow after reading amazon reviews where I bought it.

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7 Replies
AlHill
Super User
254 Views

What version of windows 10 are you running? 1903?

 

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an intel support engineer can assist you.

 

Doc

 

pradaaa
Beginner
254 Views

Thanks for the reply.

I have run windows updates and update assistant to install 1903 (was 1809). Windows is up to date now. But my problem persists.

 

I have attached my SSU results. and an image of the error.

1.jpg

 

Alberto_R_Intel
Moderator
254 Views

pradaaa, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed in the computer?

When did the issue start?

Which Windows* version are you using?

Did you check with your Internet service provider to make sure the Internet is working properly?

Does the problem happen at home or work environment?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

pradaaa
Beginner
254 Views

Hello, thanks for the help.

 

The computer is 6 months old and works fine otherwise, with parts I assembled at home.

After noticing the error I updated windows to the most current version, 1903. no other software changes.

I haven't made any hardware changes recently other than the wireless card, which I purchased separately and installed myself yesterday.

The Bluetooth has not worked since the install. (only the Bluetooth does not work. The WiFi works fine. The internet is fine.)

This happened at my home computer.

 

a side note: if I uninstall the device drivers and reinstall, or run the Bluetooth troubleshooting, Bluetooth does turn on. I can also pair my WMR controllers with it, however, they don't function, and Bluetooth settings still show a driver error. 2.jpg

Restarting Windows causes the device to be disabled again automatically by windows.

 

thanks.

 

 

Alberto_R_Intel
Moderator
254 Views

pradaaa, You are very welcome, thank you for providing those details.

 

In this case, since this is an integration of an Intel® Wireless card, what we recommend is to get in contact directly with MSI for them to confirm if the Intel® Wireless-AC 9260 card is fully compatible with the board, if there are some settings in the BIOS that need to be disabled/enabled, to make sure the antennas are properly connected and for them to provide further technical suggestions on this matter.

https://www.msi.com/support

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

pradaaa
Beginner
254 Views

I will try that,

 

thanks.

Alberto_R_Intel
Moderator
254 Views

pradaaa, You are very welcome, thank you very much for your response.

 

Yes, for this scenario to contact MSI support will be the next thing to do.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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