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Intel smart sound technology for usb audio

Crawford
Beginner
8,105 Views

(Before the Problem)

I use an Astro A20 for USB Audio and I installed some drivers one of which was for Audio. I have an update on it. I update, I restart and now it says there is a missing or incomplete driver install.

(Now)

I browse manually for the drivers, uninstall the current drivers, reinstall the drivers and I get

This device cannot start. (Code 10)

An invalid parameter was passed to a service or function.

"

(Shown in ......080458.png file)

in the menu.

 

Is it a driver issue? What shall I do?

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1 Solution
DeividA_Intel
Moderator
7,939 Views

Hello Crawford, 



Thanks for the information provided, 



In order to help you further, I will appreciate it if you share the following details:



1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


2. What is the model name of your laptop?


3. Have you tried the latest drivers from the laptop manufacturer?


4. Have you updated your BIOS and operating system?


5. Have you reported this to the laptop manufacturer? 





Regards,  


Deivid A.  

Intel Customer Support Technician  


View solution in original post

12 Replies
Soumya_M_Intel
Moderator
8,030 Views

Hi Crawford,


Thanks for posting your concern on the forum. Since your query is related to the Intel® Smart Sound Technology, we are moving this topic to the 'Intel® NUCs' community for further assistance.


Have a nice day ahead.


Regards,

Soumya


DeividA_Intel
Moderator
7,974 Views

Hello Crawford, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Is this issue recent? If so, when did it start?


3. Was the Astro A20 working before?


4. Are you using a NUC, desktop computer, or laptop? Can you provide the model?


5. Have you tried with another headset (wire, no USB, or wireless)?





Regards,    


Deivid A. 

Intel Customer Support Technician 


Crawford
Beginner
7,956 Views

The issue happened within a week before the original post (I don't remember the exact date). The Astro A20 has and continues to work but now when disconnected requires a restart on my laptop for it to work again when reconnected. I have used 2 wired headphones on my laptop from the headphone jack and they both work perfectly and works straight after disconnecting and connecting them.

DeividA_Intel
Moderator
7,940 Views

Hello Crawford, 



Thanks for the information provided, 



In order to help you further, I will appreciate it if you share the following details:



1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


2. What is the model name of your laptop?


3. Have you tried the latest drivers from the laptop manufacturer?


4. Have you updated your BIOS and operating system?


5. Have you reported this to the laptop manufacturer? 





Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
7,862 Views

Hello Crawford,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
7,808 Views

Hello Crawford, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

  


Regards,  


Deivid A.  

Intel Customer Support Technician  


kerfuffle
Beginner
7,071 Views

I'm having exactly the same issue with the Astro A20 headset with Windows 11. I also have the Intel SST installed on my MSI laptop.  Every reboot it completely "forgets" the ASTRO usb connection and I have to disable and enable it a few times before it finally wortks.

JAAS666
Beginner
7,050 Views
I spent a lot of time troubleshooting this with my A50.

It'll work randomly and when it worked if I disconnected the USB cable and reconnected it wouldn't work anymore until a restart.

Another weird issue I had was that if I selected the A50 game audio as output device there wouldn't be any audio and YouTube videos would stop playing. I'd instantly get the loading/buggering circle animation while trying to watch any video. Disconnecting the Astro base from the USB corrected this problem instantly.

Try this see if it works for you...

Open device manager and look for "Intel Smart Sound Technology OED" under system devices. If you have it right click on it and click on disable. Accept the message that pops up. Restart your computer and see if it works.

After doing this I was able to disconnect the base USB cable (audio goes back to speakers) and reconnect it (audio goes back to the A50) and no longer have the YouTube issue.

There seems to be something very wrong with that Smart Sound OED driver.
kerfuffle
Beginner
6,917 Views

Thanks for the reply, I just checked my device manager and I noticed that the "Intel Smart Sound OED" has some issue : 

Windows has stopped this device because it has reported problems. (Code 43)

DSP communication timeout.

 

The driver version is 10.29.0.5152.

 

Screenshot 2021-11-17 170819.jpg

kcmastrpc
Beginner
3,271 Views

took me a while to find this post, but I'm glad i did. i spent hours tweaking wifi channels and messing around with different ports/hubs. disabling this garbage driver fixed the issue for me. i've tried other high-end gaming headsets, they work fine with this driver enabled, but none are as comfortable on my huge noggin as the astro headsets.

maybe one day intel will fix it? probably not, but who cares, it appears to be useless. thanks for your post and solution.

hw: intel nuc11i5 / astro a50 gen4

Crawford
Beginner
3,268 Views
Crawford
Beginner
6,912 Views

The error seems to be gone now, with some update (I don't know what update it was though). Thanks to all people who have contributed to this topic.

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