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Johnlogie
Novice
160 Views

Intel updates all 3 fail

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Auto updates all 3 fail? update system find 3 updates and then fails all three.

Intel® Client Systems NUC BIOS Version 0080 Date 7/25/2019 MOTHERBOARD Manufacturer Intel Corporation Model NUC7i7BNB Version J31145-314 OPERATING SYSTEM Edition Microsoft Windows 10 Pro (64-bit) Version (Build) 2009 (10.0.19042) Devices and Drivers PROCESSOR Intel® Core™ i7-7567U CPU @ 3.50GHz GRAPHICS Intel® Iris® Plus Graphics 650 AUDIO Intel® Display Audio Realtek High Definition Audio(SST) NETWORKING AND I/O Symantec TAP Driver TAP-Windows Adapter V9 Intel® Ethernet Connection (4) I219-V Intel® Dual Band Wireless-AC 8265 Intel® Wireless Bluetooth® MEMORY 8 GB STORAGE WDC WDS240G1G0A-00SS50 OTHER Intel® Management Engine Interface Realtek PCIE CardReader

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Johnlogie
Novice
60 Views

Thank you all sorted an updates all fine kind regards john

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8 Replies
Alberto_R_Intel1
Employee
140 Views

Johnlogie, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on his scenario, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

You mentioned auto-updates, which is the tool that you are using to install the updates?

Which 3 updates are you referring to?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Johnlogie
Novice
98 Views

I have replied did you receive, thanks John

Alberto_R_Intel1
Employee
117 Views

Hello Johnlogie, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Johnlogie
Novice
109 Views

Hello and thank you for the great help and service. Kind Regards John

In order for us to provide the most accurate assistance on his scenario, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC? No, purchased in 2018 - now out of warranty.

Was it working fine before? Yes, fine

When did the issue start? 3 months ago, the unit started to just stopped processing, or was on processing overload? did not turn off automatically, unit stayed on but display off, The surround on the unit stayed BLUE. After an hour or so the display came back. the unit will run fine for hours and then stop, the display goes blank but the unit is still on. Have checked to see if the fan is running, and no dust or dirt. I keep the unit in a relatively dust free area. The unit can run for 12 hours, and then suddenly stop. on one day it stopped twice. When it stops I can turn off using the on off button, and then it reboots and comes on and stays on.

Did you make any recent hardware/software changes? none apart from Win auto updates

You mentioned auto-updates, which is the tool that you are using to install the updates? I contacted a NZ supplier and he advised me to get the intel app, which pops up and says there are three updates < i then select the three updates they all run and fail.

Which 3 updates are you referring to? Intel APP auto find updates and apply. all 3 fail

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs": SSU and jpeg of unit ID plate.

 
Alberto_R_Intel1
Employee
90 Views

Johnlogie, You are very welcome, thank you very much for providing that information.


What is the name of the Intel® application that you are using?

What are the drivers that the tool is suggesting to install on those 3 updates?


Based on the information showing in the SSU report, we can confirm that the BIOS version currently installed on the Intel® NUC7i7BNH is version 0080, there is a newer version.


Please update the BIOS to version 0083 using the F7 method following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html

https://downloadcenter.intel.com/download/29783/BIOS-Update-BNKBL357-


Additionally, in the following link, you will find all the drivers that we have available for your Intel® NUC, depending on the 3 updates that you see in the application, you can always install them manually, once you get the chance, please let us know the results:

https://downloadcenter.intel.com/product/95065/Intel-NUC-Kit-NUC7i7BNH


Regards,

Albert R.


Intel Customer Support Technician


Johnlogie
Novice
61 Views

Thank you all sorted an updates all fine kind regards john

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Johnlogie
Novice
58 Views
AndrewG_Intel
Moderator
44 Views

Hello Johnlogie


You are very welcome and thank you for your response. We are glad to know that all (including updates) is fine now.

Also, since the thread has been marked as "Solved" we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


It has been a pleasure to assist you and best regards,

Andrew G.

Intel Customer Support Technician


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