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Intermittent hang on boot on Intel Nuc10i7

EricC84
Beginner
354 Views
Hi there,

I bought a NUC three months ago and it has been working perfectly until last week where it started hanging intermittently during booting.


It makes it past the "Intel NUC" splash screen and then the screen flashes briefly with random colours, before going black, and nothing happens after that. The power button stays lit, and doesn't respond to long or short presses. I have to remove the power cable and reinsert it to get it working again.

I'm planning on returning it to the company I bought it from, but am concerned that they won't be able to reliably reproduce the problem and just sent it back to me.

If anyone has any advice or is experiencing this problem too I'd really appreciate any info you could give me.

Thanks
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3 Replies
David_G_Intel
Moderator
321 Views

Hello EricC84

  

Thank you for posting on the Intel️® communities. Please share with us the following information to determine the cause of this:

  • What is the full model of this NUC?
  • Did complete any updates before this happened?
  • Can you get to the BIOS? Which BIOS version are you running?
  • What is the part number of the RAM?
  • Which exact steps do you follow to reproduce this problem? Can you share a video?
  • Does the NUC have high temperatures?
  • What troubleshooting steps have you tried to solve this?

  

Regards, 

David G 

Intel Customer Support Technician 

 

David_G_Intel
Moderator
296 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


David_G_Intel
Moderator
267 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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