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Beginner
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Intermittent video connection through Thunderbolt port

Hello,

 

I just bought an intel NUC10i7FNK.

 

I am trying to connect it to an HP E273Q monitor. The connection goes from the Intel NUC through the Thunderblot station to the monitor through the DP port, using a StartTech adapter (TB32DP2T).

 

If I connect only the StarTech adapter and look in the Thunderbolt Control Center, it is continuously connecting and disconnecting. If I connect the monitor the image comes and goes continuously.

 

Updated BIOS: v.0039

Intel® UHD Graphics: v. 26.20.100.7985

Thunderbolt ™ Controller - 15E8: v. 1.41.789.0

Thunderbolt controller power saving is disabled.

 

What can I do to solve the problem?

 

Thank you.

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2 Replies
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Moderator
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Hello OCarr6

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration:

 

  • When did this issue start to happen?
  • Have you tried using another adapter?
  • According to the monitor specs, this monitor has USB Type C, DisplayPort, and HDMI connectors. Have you tried using straight-through connections with a single cable? For example:
  1. Single display HDMI
  2. Single display DisplayPort* via USB Type-C

 

  • Please attach a DxDiag report to the thread.
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Wanner G.

Intel Customer Support Technician

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Highlighted
Moderator
49 Views

Hello OCarr6,

 

Thank you for your response.

 

We found a support ticket describing the display issues you are having with your unit. Intel Customer Support is providing useful recommendations and troubleshooting to address them. Our recommendation is that you continue working with Intel Customer Support in your region on this support ticket to avoid duplication of effort. Also, in case there is a problem with your unit, it is easier for them to address it.

 

We will close this thread. If you need further assistance with other inquiries, feel free to open a new thread. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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