Is AX200 compatible with Intel NUC5?

[WChen193]

My device is Intel NUC5CPYH, an old NUC. Its wireless card was Intel AC 3165, but I felt it too slow so I bought a AX200 and replaced it. But unfortunately, my computer can only recognized bluetooth, can not connect WiFi (WiFi adapter even can not be found in device manager). I wonder why, is it compatible problem

[Wanner_G_Intel]

Hello WChen193,

Thank you for posting on this Intel® Community.

First, we would like to confirm some information about your system configuration. Please provide us with the following information:

Intel® System Support Utility (Intel® SSU) report.

1. Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
3. Click on the menu where it says "Summary" to change to "Detailed View".
4. To save your scan, click on "Next", then "Save".

Wanner G.

Intel Customer Support Technician

[WChen193]

OK, here's my screenshots. How should I send the full txt file to you if you need it?

[LeonWaksman]

Hi @WChen193​ ,

Save the SSU scan results. Use the "paperclip" below the left bottom corner to attach the .txt file with the results to your post.

Leon

[WChen193]

Here's the file, thank you.

[LeonWaksman]

Hi @WChen193​ ,

1. Wait for Intel Support, they will help you. After reading the SSU report, I have some comments.
2. I don't find Bluetooth Driver installed on your system.
3. There is no WiFI driver installed. So, I suggest that you should download and try to install the both drivers.
4. As a side comment I would add that your BIOS is set to Legacy mode while the correct mode for Windows 10 is UEFI mode. However this I say without linking to WiFi Adapter question.

Leon

[Wanner_G_Intel]

Hello WChen193,

We would like to update this thread.

This combination is not compatible. The Intel® NUC Kit NUC5CPYH comes with an Intel Dual Band Wireless-AC 3165 module pre-installed in M.2 2230 slot. The Intel® NUC Kit NUC5CPYH is from 2015 and the Intel® Wi-Fi 6 AX200 is very recent. For more information on this compatibility issue, we recommend that you check the Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter? support article.

As recommended by other Community peers on this thread, what we can suggest is that install both Bluetooth and Wi-Fi drivers. Try to perform a Clean Installation of Wireless Drivers available at https://downloadcenter.intel.com/.

Step 1: Get the latest system-specific driver from your computer manufacturer support.

• Intel® Wireless Bluetooth® for Windows® 10 Version: 21.80.0
• Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters Version: 21.80.2

Step 2: Uninstall your Wi-Fi driver.

Windows* may have an inbox Wi-Fi driver for your wireless adapter. You can't uninstall an inbox driver (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after it’s uninstalled.

1. Go to Device Manager.
2. Expand the Network Adapters category.
3. Right-click your Intel Wireless Adapter/Bluetooth and choose to uninstall it.
4. Make sure to select the option to Delete the driver software for this device.
5. Restart your computer.

Step 3: Driver installation.

Locate the driver you downloaded back in Step 1. Run as administrator, and follow the wizard to completion.

If Bluetooth is not present in Device Manager, then check everything is connected properly. Because this is a hardware upgrade on Intel® NUCs, Intel Customer Support cannot provide further assistance regarding the installation of the network module. Hopefully, other Community peers may have the knowledge to provide further recommendations if needed.

Wanner G.

Intel Customer Support Technician

[WChen193]

Thank you for your reply. It is not compatible, that's certain. I replace this AX200 with AC7265 from my laptop, and the NUC's WiFi is working. And AX200 is also working in my 4-year-old laptop. I've also found that someone had successfully installed AX200 in much older laptop. I think the problem is that the NUC' NGFF interface is not complete, maybe, because AX200 has two more pins on E key than 7265 and 3165. I hope you can improve this in the future, it is very embarrassing when your Intel motherboards is not compatible with your own Intel wireless adapter but motherboards of other brands do.

[LeonWaksman]

Hi @WChen193​ 

1. I can understand that you are disappointed from the answer you get from Intel. However:
2. Did you read my post above? Did you installed the Bluetooth and WiFi drivers?
3. BTW, both adapters AX200NGW and AC3165NGW , having the same connector interface: M.2: PCIe (WiFi) , USB (BT), so, your statement that the NUC NGFF connector interface is not completed is not accurate, since the old adapter works and in addition this connector has PCIe interface rather than NGFF. Just saying.

Leon

[WChen193]

I have already try to install driver for several times, in fact the first thing I did after plug in the wireless adapter was download and install the driver. When I installed the bluetooth driver, the icon appeared immediately. But not thing happened when the WiFi driver had installed. And I don't really know much about hardware, so that's my guessing.

[Wanner_G_Intel]

Hello WChen193,

Thank you for the update.

Even though the adapter and the Intel® NUC are not compatible, Community peers might help you check the hardware installation.

If you need further assistance with other inquiries, please start a new thread. We will be glad to help you.

Wanner G.

Intel Customer Support Technician