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Is Intel honoring the warranty on NUC PC's? How do we receive warranty work/replacement? Thank You

WKups
Beginner
215 Views

What I received from Intel support:

"The interactive technical support for the Intel® NUC Kit NUC5i3RYK, you have requested has been discontinued.

 

Intel Customer Service no longer responds to telephone, chat, or e-mail inquiries for Intel® NUC Kit NUC5i3RYK, but you may want to try our Intel Community forums to get recommendations from fellow community members. You may also find the Discontinued Products website helpful to address your request.  "

0 Kudos
8 Replies
Leonardo_C_Intel
Moderator
112 Views

Hello WKups

 

Thank you for posting in the Intel Community.

 

The information provided is correct technical questions about Intel discontinued products can be done on in the community never the less I see that you have an internal case in which we are trying to collect the makings of the unit to help you with the warranty, we waiting for your response on the internal case.

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

n_scott_pearson
Super User Retired Employee
112 Views

If your warranty is still active, ICS is obligated to talk to you and to replace your NUC if it has failed. This has nothing to do with whether or not the product has been discontinued (though the two often go hand in hand).

 

Check here: Determine if Your Product Is Still Under Warranty. If your warranty is still active, call ICS directly. Here are pages where you can lookup contact information, including local phone numbers, by geography:

 

 

...S

WKups
Beginner
112 Views

Just received the following from Intel Customer Support; what does this mean?

 

"Dear Customer,

Thank you for contacting Intel Customer Support. Your support request was related to a product for which Intel has ended support, or you were re-directed to your place of purchase. Although our ability to provide support was limited, please take a few minutes to provide feedback so we can continue to improve your service experience."

 

Thank You

n_scott_pearson
Super User Retired Employee
112 Views

Did you check to see if your warranty was still active?

WKups
Beginner
112 Views

That was the first thing I did. Both units are still under warranty.

Thank You.

AlHill
Super User
112 Views

And, you have entered the appropriate information here?

https://supporttickets.intel.com/warrantyinfo?lang=en-US

 

Doc

n_scott_pearson
Super User Retired Employee
112 Views

I am going in through the backdoor to find out what is going on here. This is wrong. While ICS may not be able to help you with a problem, they should not be turning you away like this. I will let you know...

...S

WKups
Beginner
112 Views

Intel finally came through, they sent return labels.

Thank You

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