I'm fed up of Intel poor customer service.
Few years ago, I bought a CPU in the US, and when I came back to Europe, they said the warranty was not working. $300 loss.
Now because of fans out of order, we should trow out perfectly working components (few hundred $) and buy their new products without saying anything.
Shame on this company practices!
DDavi, I just went through this two weeks ago. My NUC had unworking USB and audio ports and I limped along for 2 years. Within the first year Intel gives support for a problem and in years 2 and 3 of the warranty, they only replace the whole unit and support is only available in the forum. They have no service center or parts center, there is no place to send the NUC for repair and after the first year there is no more tech-phone support. So, two weeks ago they replaced the NUC because my warranty is ending next April and we had to do something. I asked several times about parts, including "can you just replace the board?" and there is no board, no fan, no AC adapter, no nothing available because there is no service center to do it and now that explains the long warranty. Its cheaper to replace a NUC under warranty than maintain a full time service center. Its replacement under warranty or bye-bye. Out of warranty there is no option except to throw away or find a PC repair shop to stick in some sort of part of some kind. Your very problem is why I chose to buy an i3. I had no prior experience with NUC or Intel directly and if I was faced with tossing the NUC I wanted to have the most minimum loss.
Id have to look at my NUC more carefully but if I had a failed fan id buy a desktop-PC fan, wire it for USB, tape it to the side grille and let it blast air. I paid almost $500 (complete) for my NUC and would hate to throw it. Though I like NUC and the form factor, what I wrote here would definitely affect my decision to ever buy another one.
Thats a great idea for someone who didnt buy the USB lid. I surprised they didnt incorporate a fan into the same USB lid since they had the space, or just go up one more story and get rid of the annoying and useless slope. Or better yet, since they are already providing a fan, why not provide a stock replacement fan and users get to keep their USB lids? Im not sure what they were thinking.
The part numbers for mine are: BAAA0508R5H, series: AFN160815A. I found plenty online, but a lot of them were “working pulls” which I would stay away from. I bought a new one for about $12, which is way too much, but I have to have one so...
Its strange, ive never heard the fan on this nuc or my first one. You can feel a breeze coming out the back but no noise at all, at least like a laptop noise that youd expect. Changes to the fan setting in BIOS also creates no sound. Yet its working. When it stops working, I wouldnt even know (from sound). What happened to you, was the nuc shutting off from overheating? How did you notice the fan was bad?
You should make a vid for YT of the fan replacement, that would be very useful to people as the nucs are aging. People, including me, cant see the fan or how to do it. But as you say, the method becomes apparent when you start working on it but still people dont know and needed instruction to just add a HD. Just a thought.