I have a NUC 8 (8i5BEH tall) which uses the Iris Plus 655 GPU chipset for graphics. I have it connected to my 32" Samsung monitor via a USB-C to DisplayPort cable.
I'm noticing that the monitor goes black and flickers occassionally, making it seem as if it's trying to resyncing its signal with the NUC's GPU.
Is it generally recommended to use an active display cable, versus a passive non-active cable, when connecting large DisplayPort monitors to the USB-C connection on the NUC 8?
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Good question! It's a possibility that might help; one I haven't tried. Has anyone?
BTW, display size makes absolutely no difference. It is resolution and frequency that matter.
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Hello OneTech,
Thank you for posting on the Intel* Community.
The answer is yes, we highly recommend using an active DisplayPort cable.
For more details and information you may find useful the below links:
Here you can find a list of compatible and tested cables that will work with your Intel* unit: https://compatibleproducts.intel.com/ProductDetails?EPMID=126148
Here you will find the Display Configuration Options for Intel® NUC: https://www.intel.com/content/www/us/en/support/articles/000056411/intel-nuc.html
Best regards,
Maria R.
Intel Customer Support Technician
Hello OneTech,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Maria R.
Intel Customer Support Technician
Yes I tried using an Active USB-C to DisplayPort cable and I still get intermittent "blackouts" between the NUC and my Samsung 32" monitor, and I don't know why. It's like the connection signal breaks and the has to be re-established.
Hello OneTech,
Thank you for your response.
To better assist you, I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU and graphics report to avoid exposing sensitive information in the communities.
Best regards,
Maria R.
Intel Customer Support Technician
Hello OneTech,
Thank you for the information.
Please follow the next recommendations and let us know the outcome:
Let us know the outcome to verify if the issue persists with a different display and other details.
Best regards,
Maria R.
Intel Customer Support Technician
Hello OneTech,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Maria R.
Intel Customer Support Technician
Hello OneTech,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Maria R.
Intel Customer Support Technician
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