Is it possible to remotely control NUC NUC7CJYH with TEAMVIEWER OR "Airdroid" ?

[MPowo]

Hello,

I have bought several Kit Intel® NUC NUC7CJYH, I boot those devices with Android 9.

My question is: 

Is it possible to remotely control these devices with TEAMVIEWER OR "Airdroid" ?

I have tried those 2 softwares but I can only enable screen mirroring, I have searched over the internet several hours already and didn't find anything..

Do you know how to do it ?

Thank you.

[LeonWaksman]

1. I'm controlling NUCs remotely with TeamViewer. See this tutorial, to help you with the setup https://www.youtube.com/watch?v=J_qACaD1C6s
2. I'm using also Microsoft Remote Desktop for remote control, however it is included only in Windows 10 Pro version. Once connection is established for the first time, you don't need any confirmation or password for the next connections.

Leon

[MPowo]

Hello Leon,

Thanks for the fast response.

The problem is that the NUCs have Android 9, I can only do screen mirroring. But can't figure out how to control them remotely.

[LeonWaksman]

There is Android version of TeamViewer https://www.teamviewer.com/en/download/android/ . I never tried it, bot doesn't have the same features as Windows version?

Leon

[MPowo]

There must be something specific to the NUC because teamviewer is also only doing the "mirroring" . I don't have any clue about why it's not supporting remote control features.

We also have asked  some people at Teamviewer to look at our problem and the only answer they gave us was "Try our full premium features for free for one week, we think that it's not working because you don't use the premium features" but ... nothing changed

Do you know someone at Intel who could help me ?

[n_scott_pearson]

Not with Android. Android is not a supported O/S for any NUC model, so no support engineers will have any experience with it.

Sorry,

...S

[MPowo]

Ok, thank you. Maybe a user who has experience with NUC and Android will found this discussion and help us 😁

We have Android 9 running on the NUC but impossible to remotely control it.

[LeonWaksman]

Probably you are right. Intel is not listed among the supported by Teamviewer manufacturers https://community.teamviewer.com/t5/Knowledge-Base/Supported-manufacturers-for-remotely-controlling-Android-devices/ta-p/4730 However, you should contact Teamviewer support (see bootom of this page).

Leon

[MPowo]

Thank you for taking the time to check that. Intel is in the list btw

[LeonWaksman]

You are right. I see it now. Any way, fill the form to contact the Teamviewer support. They will give you the right advice. Once you solve this problem please update our knowledge.

Leon

[MPowo]

If I find the solution I will for sure come back here and post the solution ;)

[MPowo]

I forgot to tell you that the monitor connected to the NUC is not a touchscreen. I don't know if it has something to do with the fatc that the remote control feature is not working.

The NUC is plugged to a mouse and a keyboard.

[LeonWaksman]

1. I'm able to remotely control other computers, trough Teamviewer with NUC connected to regular Dell monitor. So, touchscreen isn't requirement.
2. I'm using Logitech wireless keyboard + mouse combo (with Logitech Unified Receiver), however, in may opinion it doesn't make anu difference for TeamViewer.
3. Did you ask Teamviewer Support?

Leon

[n_scott_pearson]

In theory, even with Android in the picture, you should be able to accomplish this without any monitor connected to the NUC - and that, in fact, may be a scenario that you should test!!

[Edit] Also (separately!) try unplugging any mouse and keyboard from this NUC as well. They should not be an issue for TeamViewer as well (though there is still the issue of Android in the picture).

...S

[MPowo]

@LWAKSMAN do you accomplish that with Android ? I have asked Teamviewer support and the only answer they gave me is "this should work, if not try our full premium for one week for free". I did try their premium version but nothing has changed...

I also have asked their support and I'm waiting for someone to reply to my ticket.

Thanks LWAKSMAN for your time and answers I really appreciate that :)

Btw, I also trier "Airdroid" and I have the same issue, I'm able to activate mirroring but it's impossible to remotely control the NUC.

@n.scott.pearson I will do it as first thing tomorrow morning.

I will keep you all updated with my answers :)

[LeonWaksman]

Hello @MPowo​,

Will do some test for you later, because I'm short in time now. All my PC are running on Windows, however when I installed Teamviewer downloaded from Google Store on my Samsung S8 mobile. I could control my PC (running Windows 10) , from my mobile phone. The I installed on my phone TeamviewerQS and I could control my phone from my PC. I have some streamer by Minix, running on Android. I'll try made some tests later.

Leon

[MPowo]

Awesome thank you, I wasn't asking that much :)

n.scott.pearson: I tried to boot the NUC without keyboard, mouse and monitor and it still the same issue, only the mirroring mode works. Good scenario to test though :)

Update which might be important in my case. I found this article in the support of "anydesk" (an alternative to Teamviewer, Airdroid,...)

TL;DR

Note: Without the signature from the platform key of your particular ROM, remote control cannot be performed. Devices using AnyDesk can be connected to, but cannot be controlled. Only manufacturer and custom ROM users possess the platform key to a ROM.

https://support.anydesk.com/Remote_Control_on_Android

So I think that the input-injection permissions are not present, maybe that this ANDROID ROM : Android-x86 64-bit v9.0-rc2 is not allowed/"signed" to work with a remote control software

https://www.fosshub.com/Android-x86.html

What do you think ?

[LeonWaksman]

Hello @MPowo​ 

I was able to control both my Android devices: Samsung S8 mobile and Minix streamer from my Windows NUC. On my NUC I've installed the free version of TeamViewer, while on the controlled devices I'v installed free TeamViewer Host application downloaded from Google Play Store. This was unattended session. When I installed TeamViewer application on my phone, downloaded from Google Play Store, I was able to control other computers from this phone. So, I suggest that on the computers you want control install the TeamViewer Host, rather than regular Teamviewer.

Leon

[MPowo]

I wasn't able to control my Android NUC

On the last screenshot the notification says : "This device only allow screen sharing"

Thanks for trying

[MPowo]

Do you think that it's an input-injection permissions issue ?

Because when I run this command (after being connected to the NUC) from my Windows computer (Main controller for devices)

adb shell getevent -l

I can see all mouse and keyboard events from the NUC but when I try from Teamviewer, Airdroid, AnyDesk the output from the adb shell is empty, as if nothing was happening.

[MPowo]

UPDATE: we are pretty sure that the apk is not signed for the custom Android rom and this is the reason why we can't have the input injections permissions