Is there a way to have Bluetooth AptX support for the NUC8i5BE ?

[Abigail_G_Intel]

Hello tazzo,

Thank you for posting on the Intel Communities.

In order to provide you with an accurate answer to this inquiry, I would like to ask you for more time, I will get back to you as soon as possible with an answer.

Best Regards, 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

[tazzo]

Thank you Abigail

[Abigail_G_Intel]

Hello tazzo,

Thank you for waiting for our response.

The codec is supported only when using Intel® Wireless adapters.

Natively supported in  Windows* 10 by Microsoft. For Windows* 8 and  Windows* 8.1 it requires the Intel addition profiles included as part of the installation package. For  Windows* 7 it is not supported.

Best Regards, 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation.

[tazzo]

Hi Abigail, sorry for the late.

Intel NUC NUC8i5BEH has the Intel Wireless-AC 9560 but I am not sure that AptX is enabled, is there a way to check if everything is fine and AptX is actually used?

Thank you

Leonardo

[Leonardo_C_Intel]

Hello tazzo

Thank you for the details.

Looking into the more details Windows® 10 support for AptX I found the following link the mentioned that it is supported after Windows® 10 1507.

Reference link:

https://docs.microsoft.com/en-us/windows-hardware/design/component-guidelines/bluetooth

Please be aware that the content on that site is not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there.

In order to confirm if the feature is enabled we recommend contacting Microsoft.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Abigail_G_Intel]

Hello tazzo,

Were you able to see Leo's post? Was the information helpful?

Please let me know if you need further assistance.

Best Regards, 

Abigail G 

Intel Customer Support Technician 

A Contingent Worker at Intel.

[tazzo]

Hello Abigail, I'm using a Windows 10 1903 that support AptX if it's licensed in the drivers distributed by Intel but it's hard for me to understand if the license is there because my headphones don't have a specific led for AptX. Thank you. Leonardo

[Abigail_G_Intel]

Hello tazzo,

I would like to gather more information about your wireless headphones, could you please provide me with the model?

This would be in order to check if it supports AptX and check if the option will be shown under the playback device's details.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[tazzo]

Hi,

My headphones are Sennheiser HD 4.40 BT.

When I connect the smartphone (Android) I get the message that AptX is used but not with Windows 10

Thank you

Leonardo

[tazzo]

Hi,

My headphones are Sennheiser HD 4.40 BT.

When I connect the smartphone (Android) I get the message that AptX is used but not with Windows 10

Thank you

Leonardo

[Abigail_G_Intel]

Hello tazzo,

Thank you very for the response and the information provided.

I was able to check that the headphones in fact support the AptX codec, however, I was not able to find instructions or specific options where you can see the AptX codec working for the headphones. I was able to see that in some cases these features are shown on the headphones properties, following these steps:

1. Open Control Panel by doing right-click on the Windows start menu.
2. Go to the Hardware and Sound options.
3. Click on Sound.
4. Double click on the headphones to check the properties.

On some other websites, I was able to see that there was a pop-up that tells you that an AptX device has been plugged.

In this case, I can confirm that the Intel® NUC Kit NUC8i5BEH works with AptX, since the wireless adapter on it supports it and is natively supported in Windows* 10 by Microsoft. If you are not able to confirm if this feature is working, I would recommend you to get in contact with Microsoft* or with the headphones manufacturer for further recommendations or set up steps.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel.

[tazzo]

Hi Abigail, maybe someone with bluetooth headphones with the AptX led can try the NUC?

[Abigail_G_Intel]

Hello tazzo,

Please allow me more time while I check on your inquiry I will get back to you as soon as I can.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel

[Abigail_G_Intel]

Hello tazzo,

Since we were not able to replicate the inquiry with your set up or something similar, I would recommend you to get in contact with Microsoft* or with the headphones manufacturer in order to get further recommendations on how to get confirmation that the codec is working with your device. As well this thread, other community members will be able to assist in your inquiry.

Best Regards, 

Abigail G

Intel Customer Support Technician

A Contingent Worker at Intel.