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AEf
Beginner
1,162 Views

Is there any way I can get a working liable NUC 8 Canyon Hades?

FIRST OF ALL I WANT TO SAY OUT LOUD HOW HORRIBLE INTEL IS WITH ITS CUSTOMERS AND TREAT THEM VERY VERY POORLY.

 

I just purchased a Nuc 8 Canyon Hades about less than a month ago but as soon as I got the product about 2 weeks later the product dies when I install the BIOS drive on windows. Just keep in mind the way the drive files Intel team put together is completely half-assed that there's no way you can figure out what is what, not user friendly at all. So I tried all the method provided by Intel to reset the BIOS but non worked. I've contacted the customer service (absolutely one of the worst customer services I have ever dealt with in my entire life) I was on phone for 6 hours to speak to a representative regarding my problem, didn't pick up. So I contacted a representative in Asia that connected me back to customer service in US. I spoke with a representative in US that has a very bad tone with me regarding my problem with their product. He gave me 2 options to send over replacement, for both replacement you end up paying the shipping cost which is about $25, the first option was for me to send over my product first, they check it and then send a replacement back (which would take weeks to receive the replacement), then the 2nd option you put a deposit down as much as $1000 and they send you a replacement next day and send yours back once they receive yours they'll refund you back the money you put down.

 

Here's my situation: my shipping and billing address is completely different and I do need the product right away since I make my living with it, so basically I had to go with option 2. My billing address and shipping address is completely different and I do not care about this at all. So I agreed to send it to my billing address which is about 3hours drive to another city for me.

I received the replacement as it was shipped with UPS with a day delay, once I receive the replacement there was a problem with its drives and the fan was very very loud (nothing like the first one I had), let alone the 6hours drive I had to go pick it up.

(What's more interesting their customer service have 0 absolutely idea about their products. When I asked a simple question like what do I do with the power brick, he asked me "let me find out from technical team what power brick is" I'm not even kidding about this.)

Now I spoke with them regarding the problem with the replacement and they offered same replacement method to send that one back, So I ended up depositing another $1000 for the 2nd replacement, the 2nd replacement came with same problem with its fan, it's LOUD!!! Like an old vacuum cleaner going off, it's loud and broken that even the table was shaking when I was working with it.

 

Regardless of me buying a brand new unit less than a month ago they constantly sending me these refurbished broken replacements (when I asked for new unit they gave me half assed answer on it), and simply treating their US customers very poorly, disrespecting them and it's the worst product by far.

I'm already down $3000 so far and still after 2 weeks no refund on the replacements yet either. Can barely get a hold of anyone of their customer service either.

 

I HIGHLY RECOMMEND TO BUY HP Z2 Mini instead of this crap! It's not worth it all!

 

WORST ABSOLUTE EXPERIENCE WITH THIS COMPANY!!!

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5 Replies
hubick
New Contributor II
99 Views

Sounds great that they're willing to replace multiple times until you get a working one. I also appreciate that they're willing to cross-ship with a reasonable deposit, that's good to know in case I ever have to send mine in. Thanks!

Diego_S_Intel
Employee
99 Views

Hello AEf, Thank you for contacting our Intel® communities. I am sending you a private message to ask for personal information regarding the feedback that you received, so we can try to address your complaint with a proper manner. I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation
Diego_S_Intel
Employee
99 Views

Hello AEf, We just wanted to double check if you still need further assistance. Please don’t hesitate on contacting us back. Were you able to contact your system manufacturer? I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation
Diego_S_Intel
Employee
99 Views

Hello AEf, We just wanted to double check if you still need further assistance? I hope to hear from you soon. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation
Diego_S_Intel
Employee
99 Views

Hello AEf, We just wanted to double check if you still need help. We are closing your case as we have not heard anything back from you. Please do not hesitate on contacting us if further assistance is needed. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation
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