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Issue with DC53427HYE

JF03
Beginner
325 Views

I purchased a used DC53427HYE NUC and came with a custom splash screen on boot. I have tried everything in the manual to remove it but haven't had any luck. Updated the bios to the latest and reset it but I still cannot find / enable the 'Internal UEFI Shell' to change it. So from there I found a different manual that said to use the 'VCUSTW64" command line in Windows 7. I tried that, and I get the "Fail to install driver" error.  

 

I looked at device manager thinking maybe that had something related to it but, no issues with that. Am I missing a step or something? I know it's possible to change it but none of what I have tried has worked.

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1 Solution
n_scott_pearson
Super User Retired Employee
309 Views

Gee Al, was that an attempt at a subtle hint aimed my way? ;^)

Officially, the ITK 6.x products are supposed to be used and I encourage you to try to use them. Unofficially, I belive that the old ITK 5.x releases can be used with the early NUC generations. I have attached the last version that was published so you don't have to download it from some untrustworthy site.

Two comments:

  1. Remember that you cannot remove an existing splash screen. What you can do is replace it with another of your own design.
  2. There are limitations on the space available in the BIOS flash for image storage. Stay simple. Use the MS Paint tool to create it. If you must create it with another tool, open it afterwards in Paint and then save it in JPG format (this will clean out all the layering, etc. stuff that causes problems).

Hope this helps,

...S

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5 Replies
AlHill
Super User
318 Views

You need the ITK.   Perhaps another forum member has a copy they can attach.

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
310 Views

Gee Al, was that an attempt at a subtle hint aimed my way? ;^)

Officially, the ITK 6.x products are supposed to be used and I encourage you to try to use them. Unofficially, I belive that the old ITK 5.x releases can be used with the early NUC generations. I have attached the last version that was published so you don't have to download it from some untrustworthy site.

Two comments:

  1. Remember that you cannot remove an existing splash screen. What you can do is replace it with another of your own design.
  2. There are limitations on the space available in the BIOS flash for image storage. Stay simple. Use the MS Paint tool to create it. If you must create it with another tool, open it afterwards in Paint and then save it in JPG format (this will clean out all the layering, etc. stuff that causes problems).

Hope this helps,

...S

JF03
Beginner
300 Views
AlHill
Super User
278 Views

I knew you would have it.   And, I just discovered that I had that ITK also, stashed away in a folder that I had forgotten about.

Doc (not an Intel employee or contractor)

n_scott_pearson
Super User Retired Employee
290 Views

You are welcome. If you have any ITK questions, you can contact me via PM. I haven't forgotten everything yet...

...S

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