Issue with Linux watchdog timer where system did not restart for NUC10i5FN

[mgiachetti]

Hello,

We are an iot company using nucs in our products.

Currently with the NUC10i5FNHN1 we have problems with the watchdog with ubuntu 20.

Initialization seems all fine but it never restart. 

iTCO_wdt: Intel TCO WatchDog Timer Driver v1.11
iTCO_wdt: Found a Intel PCH TCO device (Version=6, TCOBASE=0x0400)
iTCO_wdt: initialized. heartbeat=30 sec (nowayout=0)

Our issue seems identical to this issue in the forum https://community.intel.com/t5/Intel-NUCs/Issue-with-Linux-watchdog-timer-where-system-did-not-restart/td-p/1243160

We updated the bios to the latest version but it still doesn't work.

Thanks in advance!

[Steven_Intel]

Hello mgiachetti,

Thank you for posting on the Intel® communities.

I would like to further investigate this. In order to do so, please provide a report using our Intel® System Support Utility https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html?

I look forward to hearing from you.

Regards,

Steven G.

Intel Customer Support Technician.

[mgiachetti]

Hello Steven,

Attached is the report generated by the tool.

Thank you for your quick response.

[Steven_Intel]

Thank you for your response.

We are going to review the information you have provided and work on this case. As soon as I have an update, I will let you know.

Please feel free to reply if you have any concerns.

Best regards,

Steven G.

Intel Customer Support Technician.

[null_ptr]

Hello,

I am attempting to use the WDT on a NUC10i7FNK with Ubuntu 20.04 and am having the same issue.  Can we get an update on this case?

Thanks!

[null_ptr]

@Steven_Intel - Any updates on this?

[mgiachetti]

@null_ptr Last week they gave me a bios to test and it's working fine.
I don't know the next steps but we are on track.

[Steven_Intel]

Hello mgiachetti,

Were you able to check the previous email we sent? 

Hello @null_ptr

We are going to release a new BIOS version with a fix for this issue soon, however, please feel free to create a new post explaining your issue, so we can take a look at it.

Best regards,

Steven G.

Intel Customer Support Technician.

[mgiachetti]

Hi Steven,

Yes, I reply the private email the same day.  The new bios is working fine. I could use the watchdog without any issues.

Let me know if you need another test.

Thanks again!

[null_ptr]

@Steven_Intel 

This is fantastic news!  Is there any chance I can get a copy of the test version as well?  I'd like to verify on my setup.

Do you have an estimate for the firmware lead time?

Thanks!

[Steven_Intel]

Hello @null_ptr

We can definitely help you with your issue, in order to do so, please create a new post and provide all details about your particular case.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since the issue is now solved, we will proceed to close this case.

If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,

Steven G.

Intel Customer Support Technician.

[null_ptr]

@mgiachetti - Any chance  you could post the BIOS update in this thread so that I can test on my system?

[n_scott_pearson]

DBIOS should never be shared and certainly not in the public forum. I sympathize with your situation, but you will just have to wait for the production BIOS to be released.
...S

[null_ptr]

@n_scott_pearson Understood.  I would gladly take the BIOS via email as was supplied to @mgiachetti .  Is that something we can setup?

[n_scott_pearson]

No, 'we' can't setup anything. I am retired and just a volunteer here. @Steven_Intel can check into whether this would be possible. Don't get your hopes up.

...S