Issues trying to install windows 10 on Intel NUC11PAQi7

[chilladelphia]

Greetings! 

So I've been trying to set up an Intel Nuc with Windows 10, and for some reason I am not able to get past the "Windows Setup" menu. The install process keeps requiring me to select drivers to install, which I have tried to grab from the Intel site, but none of the drivers are compatible. I keep receiving the error "No New Devices Drivers were found. Make sure the installation media contains the correct drivers, and then click OK. "

I've tried certain troubleshooting steps I found online such as cleaning the partition and reformatting it, changed some things in BIOS by enabling and disabling VMD. I've downloaded all sorts of drivers from the intel site https://www.intel.com/content/www/us/en/products/sku/209677/intel-nuc-11-performance-mini-pc-nuc11paqi70qa/downloads.html 

No clue on what other steps to take. The only update that was accepted was the BIOS update, which was a .CAP file. 

Please advise, thanks!

[AlHill]

Go here and create your W10 install media.

https://www.microsoft.com/en-us/software-download/windows10

 Create it on a windows pc (no mac or linux).

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[chilladelphia]

Hi AlHill,

 thanks for this, I will give it a shot!

[chilladelphia]

@AlHill Alrighty, so I tried that method and for some reason I am still unable to continue with the installation. It goes through the initial setup but quickly routes to the Windows Drivers setup. Any driver I try to install I receive that error message from the picture below. I've even tried to install an Windows 11 ISO, and that too did not work.  Any suggestions? Thank You!

[AlHill]

Sorry, no clue as to the problem.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[chilladelphia]

no worries, I appreciate your time and help!

[AndrewG_Intel]

Hello @chilladelphia

Thank you for posting on the Intel® communities.

As the first approach in case you haven't tried it yet, please set the BIOS to default.

1. Press F2 during boot to enter the BIOS setup.
2. Press F9 to set defaults.
3. Press F10 to Save and Exit.

Reboot the Intel® NUC, enter the BIOS again, and check if the BIOS detects the drive under Advanced > Storage

Also, we understand that you mentioned the BIOS has been updated to the latest. Just to make sure, is BIOS 0048 the one running on the device?

If you are running a previous version, please update to version 0048 and refer to the BIOS update instructions (we usually recommend the F7 update method).

If the behavior persists, please confirm the following details.

1- If we understand correctly, this is regarding an Intel® NUC 11 Performance Mini PC - NUC11PAQi70QA. Is this correct? If we are referring to the correct model, it should come with Included Storage (500GB PCIe X4 Gen4 NVMe M.2 SSD) and the operating system (OS) pre-installed.

Is this your actual scenario? If so, are you trying to re-install the OS on the original included SSD? Or have you replaced the original storage drive?

2- If the device came with SSD and OS preinstalled, did it work fine before? If so, are you trying to re-install the OS to fix another problem on the Intel® NUC? Please provide details.

3- However, if you are referring to a different model, for instance, an Intel® NUC Kit, that unlike the "Mini PCs" does not include the memory and drive pre-install by Intel, please confirm the specific model.

You may refer to this list to see which one matches your device: Products formerly Panther Canyon

Or provide us with the Product Code/Regulatory Model located in the chassis label as shown in the example image in this article: Information Needed to Identify Your Intel® NUC When Requesting Warranty Support.

Note: Please do not include/post the Serial number (S/N) information here in the public thread to avoid sharing private information.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello chilladelphia

In case this is easier for you and us to properly identify the Intel® NUC, we will send you an email to the email address associated with your profile, so you can reply to the email and include a picture of the whole chassis label.

We think this option is better, this way we can review the Product Code/Regulatory Model, as well as the Serial Number (S/N) without posting the S/N information in the public thread.

Best regards,

Andrew G.

Intel Customer Support Technician

[chilladelphia]

Hi Andrew, 

Thank you for reaching out. I will give this method a shot. We are trying to setup an environment at the workplace, so I might not be able to reply in a timely manner due to my schedule.  Will keep everyone posted.

Thanks!

[n_scott_pearson]

Ok, steps,

1. Create updated Windows 10 installation media as instructed above.
2. Install latest BIOS update as instructed above.
3. After it completes, use F2 key to enter BIOS Setup, F9 key to reset the BIOS configuration and then F10 to save this default configuration and exit BIOS Setup.
4. Make sure you boot the installation media in UEFI mode. If you have to, use F10 to startup in the boot device selection menu and then manually select the UEFI entry for the flash drive.
5. When you get to the scene where you select the location to install Windows 10, delete *all* partitions on the target drive. Then, tell the installer to install Windows 10 to the unallocated space entry for this drive. This will result in the Windows installer creating a proper UEFI partition table on the drive.
6. Continue with installation.

Hope this helps,

...S

[chilladelphia]

Hi @n_scott_pearson, ahh-haa I don't think I have tried the UEFI method, so will give this a shot. Thank you!

[AndrewG_Intel]

Hello chilladelphia

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello chilladelphia

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician