Issues with the intel dual band wireless-ac 7260 disconnecting

[BIiam]

I regularly have problems with my wifi connection dropping. I've established it is not an issue of the router; other devices work with no issue. I attached the wlan log, which says I disconnected due to an operation state change request.

[Leonardo_C_Intel]

Hello BIiam

Thank you for posting in the Intel Community.

·       When did the issues start?

·       What is the model of your Intel® NUC/system?

·       Is the Intel® Dual Band Wireless-AC 7260 original adapter of the system?

·       What troubleshooting steps have you done with the unit to solve work the issue?

·       In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

o  Steps to save the report:

1-      Run the utility.

2-      Click on “Scan” to get the scanned system.

3-      Once the scan is complete click on “next”.

4-      Use the “save” option, save the report to your desktop.

5-      To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.

Intel Customer Support Technician

[BIiam]

It has been a recurring issue since at least last year. Sometimes it will happen several days in a row, sometimes it will be okay for a couple weeks in a row, but the issue is never gone for long.

This is for an Asus Republic of Gamers Laptop bought in 2016. The wireless adapter is the original for the computer.

In the short term, sometimes I am able to get through the issue by turning my wifi off, waiting a while, then turning it back on, but it is unclear to me if my actions actually did anything. I hadn't previously been able to find much info on how to handle my issue, so the only other thing I recall going through with was changing a setting on the wireless adapter to uncheck "allow computer to turn off this device to save power," but that did not appear to appreciably help me much.

Thanks for your help.

[Leonardo_C_Intel]

Hello BIiam

·       Is the Intel® Dual Band Wireless-AC 7260 original adapter of the system?

·       Do you have any error code on the system (Device Manager)? 

·       Please complete a clean installation of the wireless driver in the system (https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html) and installed the driver provided by ASUS* (https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-G751JT/HelpDesk_Download/).

Regards,

Leonardo C.

Intel Customer Support Technician

[Leonardo_C_Intel]

Hello BIiam

Have you been able to complete the steps provided?

Regards,

Leonardo C.

Intel Customer Support Technician

[BIiam]

I followed the instructions for the clean installation. However, when I went to do the new install of the driver from the page you linked me to, my computer gave me a message that there is a newer version of the driver and it defaulted to that. It does not seem to have worked as I have experience my previous issues again.

[rvela5]

Hola

Yo tengo el mismo problema, mi adaptador es el original.

el problema es el siguiente:

Evento 10400, NDIS

La interfaz de red "Intel(R) Dual Band Wireless-AC 7260" ha comenzado su restablecimiento. Habrá una interrupción momentánea de la conectividad de red mientras se restablece el hardware. Motivo: The network driver requested that it be reset. Esta interfaz de red se ha restablecido 2245 veces desde la última vez que se inicializó.

y el origen de problema viene en:

Evento 5032, NETwNb64

No se encuentra la descripción del id. de evento 5032 en el origen NETwNb64. El componente que provoca este evento no está instalado en el equipo local, o bien la instalación está dañada. Puede instalar o reparar el componente en el equipo local.

Si el evento se originó en otro equipo, la información que se va a mostrar tenía que haberse guardado con el evento.

Se incluyó la siguiente información con el evento:

\Device\NDMP1

Intel(R) Dual Band Wireless-AC 7260

El tipo de recurso especificado no se encuentra en el archivo de imagen

[Leonardo_C_Intel]

Hello

• BIiam thank you for the reply if the system is automatically installing a newer version (not the OEM driver provided) I would recommend completing the clean installation of the wireless driver without an internet connection to avoid automatic updates; if the system still installs a driver on the system this could be because the loading previous wireless drivers, in that case, it is recommended completing the clean installation of the wireless driver process several times.

• rvela5 I recommend creating a new thread to isolate you case and system configuration, please make sure you add the information of the system model and specs, detail information of the problem that you are having, plus all the information that you have added to this thread, so we can get more information about the problem.

• Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
• Steps to save the report:

1. Run the utility.
2. Click on “Scan” to get the scanned system.
3. Once the scan is complete click on “next”.
4. Use the “save” option, save the report to your desktop.
5. To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.

Intel Customer Support Technician

[rvela5]

ok

[Leonardo_C_Intel]

Hello BIiam

Have you been able to complete the steps provided?

Regards,

Leonardo C.

Intel Customer Support Technician

[Leonardo_C_Intel]

Hello BIiam

If you have been able to follow the steps to complete the clean installation of the wireless drier on the system and the behavior is still happening, I would recommend reaching out ASUS* to evaluate the hardware on the system since the behavior could be related to a hardware problem.

Regards,

Leonardo C.

Intel Customer Support Technician