Just bought Hades Canyon NUC (NUC8I7HVK) - Stuttering every 5 - 10 seconds no matter what I am doing.

[EngineerD]

Hi,

I just bought a Hades Canyon NUC8I7HVK, I am having massive issues with the entire PC stuttering every 5-10 seconds. This happens no matter what the work load - from scrolling in a browser to watching videos. With an entirely fresh install of Windows 10 it does not do it, but after installing drivers it does - I am using trial and error to try and find exactly which driver is causing the stuttering - but getting quite frustrated. I have already rolled back both graphics drivers. Any ideas? I did notice someone else on this forum with a Hades Canyon was having the same issue last week.

Edit: Attached SSU Log

[LeonWaksman]

Hello @EngineerD​ 

1. The information about your configuration is very limited.
2. Please download Intel System Support Utility (SSU) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
3. With all the drivers updated, please run the SSU scan and save the result. The txt file with the results, please attach to your post.
4. In addition please click windows key +R and run dxdiag command. The results saved in txt file please attach to your post as well.

Leon

[EngineerD]

Thanks for the advice, I have just attached both of those logs.

[EngineerD]

Ok so I have installed the Radeon 19.5.2 drivers from AMD and the stutter has gone away, anyone else having the same problem should try this!

[LeonWaksman]

1. You downloaded driver 19.5.2 released by AMD and is working for you. For your information, I've installed some time ago the latest Adrenalin Driver 19.7.4 https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-7-4 and is working for me also. However I don't recommend to do this for other user, since Intel usually moderates the AMD driver in order to accommodate them with NUC8i7HVK requirements.
2. Looking in your dxdiag report, just in beginning I saw that the System DPI Setting was set to 192 DPI (200 percent). The correct System DPI setting for you monitor are 96 DPI (100 percent). Probably you did this change in the previous installation of AMD driver.
3. Please run dxdiag again and check what is value of this setting now, after reinstalling this driver.

Regards

Leon

[EngineerD]

To follow this up, I finally solved the issue by turning off HDCP in the Radeon settings (under Display - Overrides). Now I can download the latest drivers from the AMD website (as recommended now by Intel!) and use them no problem.

Hope this helps someone! The PC is unusable without this fix!

[LeonWaksman]

Thank you for sharing with us this information, however, I want to inform you that I'm using AMD drivers on NUC8i7HVK and NUC8i7INH with HDCP enabled and I have not observed any problem with installing AMD drivers. To be more accurate, one future - Desktop Recording is not working on NUC8i7HVK (while is functioning in NUC8i7INH) with the latest AMD driver (version 20.2.2). The Desktop Recording works still in NUC8i7HVK with the driver version 19.12.1 therefore I decided to keep this version installed on NUC8i7HVK.

Leon