LAN-Win10_Win11-1.0.2.14

[FabrCreg]

Hello,

I have an Intel NUC11PHKi7C.

My automatic pilot update software has informed me that the latest LAN-Win10_Win11-1.0.2.14 driver was available for the Intel® Network Adapters.

I have tried both automatic and manual install, both with failure as a result.

If someone out there could help, that would be appreciated.

Tx

[Garitaar]

There are several threads underway on this issue.

[Alberto_R_Intel]

FabrCreg, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

When you said, "the automatic pilot update software", which is the name of the software you are referring to?

Were you able to install the drivers using that software before?

Were you able to install the LAN driver manually before on this same machine?

If so, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[FabrCreg]

Is this a new Intel® NUC? Yes

When did you purchase it? 12/2021

When you said, "the automatic pilot update software", which is the name of the software you are referring to? "Assistant pilotes et support Intel®" (that's the French name). I assume it's Intel Driver and Support Assistant in English.

Were you able to install the drivers using that software before? yes.

Were you able to install the LAN driver manually before on this same machine? No, never attempted.

If so, when did the issue start? The issue started when the update came out. I could not install it.

Did you make any recent hardware/software changes that might cause this issue? Nope.

Which specific Windows* version are you using? Win11Pro 22000.527 v21H2 build 

Does the problem happen at home or in the work environment? It's both in my case.

[Garitaar]

Hello Alberto 

You may recognize a pattern.  This is the same issue I described in the thread: 

Ethernet Controller (3) I225-LM Device Driver Update Failure

[Alberto_R_Intel]

FabrCreg, Thank you very much for providing that information and the SSU report.

"Were you able to install the LAN driver manually before on this same machine? No, never attempted", for testing purposes, please try to install the LAN driver manually, version 1.0.2.14:

https://www.intel.com/content/www/us/en/download/19705/intel-ethernet-lan-network-connection-driver-for-windows-10-for-nuc11phki7c.html?wapkw=nuc11phki7c

In reference to the Intel® Driver Support Assistant, please test a different browser to rule out a possible problem with one of them. The browsers supported are: Chrome, Firefox and Edge.

Then, you can also try to clear the browser cache and try rescanning the Intel® DSA tool again.

If the problem continues, run the Intel® Driver & Support Assistant Uninstaller version 22.1.8.8:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 22.1.8.8 that was just released:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=intel%20driver%20support%20assistant%20intel%20dsa

If the issue remains, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

And also the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Regards,

Albert R.

Intel Customer Support Technician

[FabrCreg]

Were you able to install the LAN driver manually before on this same machine? Sorry, the answer to that question was yes, this has been tried without success.

I attach the DSAUninstaller.log and DSA folder herewith.

Regards

Fabrice

[Alberto_R_Intel]

FabrCreg, Thank you very much for clarifying that information.

We will do further research on this matter. As soon as I get any updates I will post all the information on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi everyone,

We are currently looking at this issue and I will get back to the community as soon as we have an update.

I apologize for the inconvenience.

Regards,

Ronny G

[Ronny_G_Intel]

Hi everyone,

We are currently looking at this issue and I will get back to the community as soon as we have an update.

I apologize for the inconvenience.

Regards,

Ronny G

[FabrCreg]

No problems at all. Will be looking forward for your reply.

[Ronny_G_Intel]

Hi everyone,

I really apologize for the inconvenience, we found that the Intel® Driver & Support Assistant (IDSA) version value was set incorrectly in our internal tool. We made the update, resubmitted it, and it should be working correctly in a few hours (the time it takes for the servers to replicate the new changes).

Please try it again in 24hrs and let me know if you still see issues when running the IDSA scanning.

Regards,

Ronny G

[FabrCreg]

Hi Ronny_G,

This email to confirm that the issue remains. I have tried to reinstall the update through DSA and manually without success.

When attempting the manual install, I received an error 404 page not found message.

Regards,

Fabrice

[Garitaar]

The issue remains, and I have confirmed this with three methods:  

- reliance upon the IDSA 

- right-clicking on the downloaded .INF and selecting Install 

- Device Driver update driver pointing it to the downloaded folder, which provides the response shown in the graphic declining to load the new version.

As previously reported, the new version does not load.

[calzon65]

I am having the exact same problem on the exact same driver on my NUC 11TNKi7.

DSA says I need to update my LAN driver, so I click Download on DSA, then I am given the Install option, I choose Install, after a few seconds, DSA rescans my system and I am back to the same DSA update screen telling me I need to Install this LAN update.  Thinking there may be a problem with DSA, I uninstalled DSA and reinstalled DSA, but the problem persists.

Next I thought I should download and try to install the LAN driver (version 1.0.2.14) manually, I downloaded the driver, unzipped the download file and followed the instructions on the Intel website that told me to right click on the "XXX.inf" file and select Install from the context menu.  I did that but nothing installs (or at least there is no indication of an installation).

DSA has worked well for me for a year, but this LAN update that DSA says I need persists.  I have wasted so much time on this mess, searching forums, trying multiple times to use DSA and the manual download process.  I am out of options at this point.

[n_scott_pearson]

I have some additional information on this issue...

Currently, my (WIN11-based) HV has v12.19.0.16 installed for the i225-LM and v12.18.9.23 installed for the i210. In IDSA, both are marked as needing update. Clicking on the Update Available button in the entry for either of these devices will take me to the same driver installation entry in the Updates Available section:

Problem #1: You will note that the entry above indicates that driver version 12.19.1.32 is going to be installed. What I see, however, is file LAN-Win10_Win11-12.19.0.16.zip being downloaded and the INF file included says it is for driver version 12.19.0.6. If I attempt to install the driver package anyway, it installs (or, in this case, reinstalls) 12.19.0.6. When IDSA recycles, it will continue to indicate, again, again and again, that the 12.19.1.32 package is available for installation.

Problem #2: As I said, the Update Available button in the entry for either of the LAN devices will take me to the same driver installation entry in the Updates Available section. The update does not, however, include any driver entry in the INF file for the i210 device. The i210 device identifier is VEN_8086, DEV_157B. There is no entry for this device identifier in the INF file. Bottom line, unless the actual 12.19.1.32 package has had an entry added for the i210 device, there is no update to be installed for the i210.

I hope this helps with IDSA issue analysis and resolution (@Ronny_G_Intel / @Alberto_R_Intel)

...S

[LeonWaksman]

Small correction to Scott's post above: in the first line should be I219-LM instead of I2225-LM. 

Leon

[n_scott_pearson]

Yea, Leon's correct. I have i225-LM on the brain from another LAN issue...

...S

[Ronny_G_Intel]

Hi everyone,

This issue has been really difficult to resolve and I have to apologize for the delayed responses and recommendations that may not have resolved this situation for everyone.

My findings: 

1. NUC8i7HVK and NUC8i7HNK (Hades Canyon) this issue was resolved at the IDSA level and you should not see the pending LAN update.
2. 11th Gen NUCs, also fixed at the IDSA but I am still getting several customers still reporting this issue.
3. If still seeing this issue, for any NUC model, please remove the LAN driver (including driver files) and reboot the system, Windows* should immediately update the driver and when you run IDSA, it should report that the system software is up to date.

Note: I would also recommend that you remove and reinstall IDSA, it will refresh its metadata e.g. will remove old alerts such as "This system is not compatible with Intel ARC*".

Regards,

Ronny G

[Garitaar]

Hello @Ronny_G_Intel  

Your method fully succeeded for my NUC11TNHi5.

Your pivotal additional information beyond @n_scott_pearson's suggestion was to delete the driver file.

a) use the Device Manager to Uninstall Device

b) use File Manager to delete the driver file C:\WINDOWS\system32\DRIVERS\e2f68.sys

c) then reboot

I rebooted twice and checked with Device Manager each time to confirm that the Intel(R) Ethernet Controller (3) I225-LM was running 1.0.2.14.

Obviously the using File Manager to delete C:\WINDOWS\system32\DRIVERS\e2f68.sys is not something everyone wants to do, so you still need a smooth solution, but this succeeded for me.

[calzon65]

I used Ronny's method, which is generally the same as Scott's, except no manual installation of the 1.0.2.14 driver following Device Manager uninstall, just a reboot allowing Windows to automatically add the device with the 1.0.2.14 driver.

In Scott's process, when you remove the LAN devices using Device Manager, he says to ensure you check the box to remove the driver, which I always do when I uninstall with Device Manager.  I then confirmed the driver file (C:\WINDOWS\system32\DRIVERS\e2f68.sys) was already removed by the Device Manager delete method.

Anyway, I rebooted (twice), Windows added the device & driver.  So far the driver remains correctly set to version 1.0.2.14.   Also, I was curious and did not uninstall/install ISDA, which, so far, is correctly reporting no driver updates required.

I will keep an eye on this for a few days.