Intel® NUCs
Support for Intel® NUC products
11779 Discussions

LAPQC71D takes over 30 minutes to boot

ShaneQuinn
Employee
492 Views

Picked this up when it launched in the EPP store. The first time I turned it on, it took over 30 minutes to boot the first time. During that time it would power cycle and light up the keyboard, then then power down and repeat. At no point did the monitor ever power up, not even the backlight.

Once it finally booted, it worked fine and I could go in and out of the S-states with no issues. But now every couple of weeks I'll go to use it and it'll be completely powered off when it should have been in hibernate, and I have to let it sit there for 30 minutes (I've timed it as high as 40) power cycling until it's usable again.

And I do have the latest BIOS installed.

 

Has anyone else seen or resolved this issue?

Labels (1)
0 Kudos
3 Replies
Alberto_Sykes
Employee
481 Views

ShaneQuinn, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, you mentioned "And I do have the latest BIOS installed", just to make sure, is it version 0122?

https://downloadcenter.intel.com/download/29907/BIOS-Update-QCCFL357-


Please verify that the Intel® Chipset Device Software for Intel® NUC 9 Extreme Laptop Kits version installed is 10.1.18121.8164:

https://downloadcenter.intel.com/download/29843/Intel-Chipset-Device-Software-for-Intel-NUC-9-Extrem...


And that the Intel® Management Engine Consumer Driver for Intel® NUC 9 Extreme Laptop Kits is version 12.0.70.1648:

https://downloadcenter.intel.com/download/29839/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...


We also suggest to run and install all the Windows* updates in order to have the system fully updated and make sure that all the features and functions of the Operating System, like hibernation, will work properly.


In the following link you will also find additional recommendations for the Intel® NUC 9 Extreme Laptop Kit - LAPQC71D:

https://www.intel.com/content/www/us/en/support/articles/000056662/intel-nuc/intel-nuc-laptop-kit.ht...


If you already tried all the steps above, please attach the SSU report for us to further assist you and to verify more details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
453 Views

Hello ShaneQuinn, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
339 Views

Hello ShaneQuinn, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply