LED lights on HADES Canyon not working after BIOS update

[ScottyP]

I used Intel Driver and Support Assistant to update BIOS and drivers to NUC8i7HVK4 after system rebuild.

Now no LED's working at all, completely dark. (Skull, power and status lights)

Followed suggested steps:

1. Made sure the Software LED control is enabled in BIOS: 
2. checked that LED lights were disabled from the Tray Application, LED Manager for Intel® NUC. Please attach a picture of the settings you have applied to your Intel® NUC.
3. Checked that the LED Manager for Intel® NUC Service is installed and running. 

If left alone long enough the skull will flash in some sleep mode (proof LEDs still physically connected).

Tried disconnecting everything waiting 30min and rebooting.

No progress, suggestions?

Thanks

[eje505]

Ronny, just re-reading this thread to see IF I might have missed anything

I am still in the ditch like everyone else with NO LED functionality - but now I have a startup issue with BIOS 64 too

Submitted a new ticket yesterday - Xmas Day - so certain not to get any reply for another 48hrs or so

But in re-reading this entire string from the start, Dlmerchant paints a dreadful picture of not only NOT getting a fix (and I didn't insult any one by adding "quick") BUT to have to face the real bad news that our series S/A is so poxed Intel cannot work around this and now we have to dump or trade in for a loss or whatever our current NUCs because the line has been discontinued.

Dreadful possibilities here

I know you are a messenger here... but please, man, not only are we burning patience... but time... and the last shoe to drop will be for all of us with same S/A is to burn money because of a bad BIOS condition

[n_scott_pearson]

Let's be clear here: No one has said that this issue cannot be fixed in a subsequent BIOS release. What has been said is that there is currently no fix available and that RMAing the unit is not possible at this time (simply because there are no units in inventory). RMAing isn't the right answer anyway; the problem will just happen again. Until a fix is available or Intel announces that no fix is forthcoming, calm down and wait.

...S

[eje505]

Scott, if I read correctly you DONT have the same models we do

so, while I respect your view 

understand mine and every one else who are guessing at whether their NUCs are ON or OFF

[n_scott_pearson]

Oh, I am not trying to downplay the severity of the issue; I am just saying that there is little that you can do about it and screaming is not going to speed up the process.

From all the information folks have provided, the issue seems to be isolated to the units with S/A J71485-503 -- which is good information for their debug process and hopefully will speed up the isolation of a fix. Still, the process takes time...

...S

[Maria_R_Intel]

Hello all,

We are currently checking this internally since many users reported the same behavior.

We tried to replicate this in our labs, but the BIOS update was sucessfully completed and the LED lights are working fine.

We will continue investigating about this and I will post back as soon as I receive any update.

Best regards,

Maria R.

Intel Customer Support Technician

[LeonWaksman]

To All,

Could be that only some batch of NUCs is affected? So, I suggest that every body will write the production date of the affected NUC. My NUC didn't suffer from this problem and it was successfully updated. The date of production is 08/2018.

Leon

[ScottyP]

Good thought Leon.

My NUC produced 06/2018

[n_scott_pearson]

I have three HV units whose LEDs all work fine after upgrading to BIOS 64,

1. J71485-501 manufactured 01/18.
2. J71485-502 manufactured 05/18.
3. K22508-501 manufactured 11/18.

...S

[purpledragon]

Same issue, had a 2018 BIOS to make sure I had the latest patches and updated the BIOS and lights went out, I had started my own thread then saw this one. Model is SA #:J71485-503

[pjns2020]

Exact same issue here.

S/A: J71486-502

MFD: 05/2018 

[fearlessknight]

Good day to All,

I also am experiencing this after having updating the BIOS. Here is the system info:

S/N: BTHN824001AP

S/A: J71486-503

DoM: 06/2018

Thanks!

[CPublish3r]

Same issue here.

After bios update the leds are off.

I hope the next bios version will fix it.

[n_scott_pearson]

What is your NUC's SA number (on bottom of unit)?

[CPublish3r]

05/2018

S/N BTHN8200056C

S/A J71486-502

[Dave111]

Hiya,

I've just updated the BIOS on my NUC and have the same issue - all the LED lights have gone.

S/A: J71486

Date of Manufacture: 05/2018

I hope this can be fixed ...

Dave.

[n_scott_pearson]

Provide the complete S/A number, please. The portion after the dash is important.
...S

[CPublish3r]

I don't know what's missing.

Here is a pic of the backside.

[LeonWaksman]

Hi @CPublish3r 

Scott's question is addressed to @Dave111  (and I believe that the answer will be -502).

Leon

[Dave111]

Hello Scott,

Sorry, I didn't see I missed part of it:

S/A: J71486-502

Date of Manufacture: 05/2018

You were correct @n_scott_pearson 

[Valeriy]

I have exactly the same problem, the indicators and the skull stopped glowing after updating the BIOS to version 0064.

[n_scott_pearson]

@Ronny_G_Intel,

I went through the various conversations regarding this issue. Here are the instance rates based upon S/A Number:

J71485-503 - 13

J71485-502 - 3

J71486-502 - 2

Oddly enough, I also have unit with S/A J71485-502, but my LEDs continue to work fine.

Whether this will help the BIOS engineers spot the issue sooner, I am unsure. Regardless, they need to hear it.

...S