Lame Duck Intel NUC 11, second try

[SimonStrach]

First of all - is it worth my while to write here?

I submitted a ton of information in a previous thread - but the service technichian read maybe 10% of what I posted and then closed the case.

This is a lousy service!

Why am I going through all that trouble only to wind up with a lot of balony?

This is by no means helpful! And a good reason to go away from Intel. And since I'm at it - I am not to keen on the NUC 11 as such - I just wanted a computer with PCI 4.0. This might be off topic - starting 21 Intel introduced the so called "Beast Canyon", which amongst other features has PCI 4.0. Will that computer ever become a buyable system, or will it remain an engineering sample for testers in this hexagonal case? Not to be sold to endusers. Not now, not worldwide, don't even think of buying it - we just don't sell it to you!

Ätschtibätschti! (German).

Well, I ran SSU on the NUC11 (the snail), completion took ages, I enclose the result.

I even ran it with different memory models and with different NVMe - the results were pretty much the same.

It feels like an Intel 8086 from 1983 - if at all.

I insist that you have an engineer look at the results - and I don't want to be brushed off again!

Do you read me?

[mecej4]

Simon, I am just another NUC user, and by no means an expert.

Looking at your previous "Lame Duck..." thread, I noticed from the SSU report that you provided that it reports 2400 MHz RAM, whereas the recommended speed for a NUC11TNKi5 is 3200 MHz (and dual channel memory).

Have you considered the effect of slow RAM on the performance of your new NUC?

On the other hand, RAM with 75 precent of the recommended speed should not lower performance by a factor of 20+, so there are other things working adversely. Did you check, within the BIOS  or using a Windows utility such as MemTest86, how the system perceives the installed RAM configuration?

[SimonStrach]

Hi, first useful answer so far!

As a matter of fact I suspected RAM as a possible culprit - I checked the appropriate Intel tech pro - the RAM is supported. And as you already correctly mentioned, RAM-transfer will be slower, but can by no means be held responsible for this steep performance drop.

Once the system is up and running - from cold start it takes about 5! minutes - opening a simple window takes almost 15 seconds to completely show.

Charging a Stingray with a pulled handbrake is a rocket in comparison.

In my good 40 years in IT and electronics I never encountered such a strange behaviour.

Put it on the funny side - maybe a ghost of the famous Intel 4004 from1971 sneaked out of the fab and took the successor cpu as hostage - maybe jealous, or a new form of ai - who knows?

The lesser funny side of the story is, that Intel support doesn't seem to give a **bleep** - as if they could care less. Not a single answer that is anywhere near to a solution. In the meantime I spoke to friends and colleagues in Germany, and we take that into consideration for future business - if at all.

[BHarr8]

I've got one of these and run this memory kit:

HX432S20IBK2_32.ai (kingston.com)

Its more than just the transfer speed that matters here, this kit will get you the best of all 4 important memory parameters:

DDR4 JEDEC 3200

CL20 (lower is better)

Dual rank (many SODIMMs are single rank)

X8 chips (many SODIMMs are X16 chips to deduce cost

Mine runs great, I use it as a mobile workstation and gaming system.

[JosueO_Intel]

Hello SimonStrach, 

Thank you for posting on the Intel communities. 

We noticed that you are using an older BIOS version on your system (version 0058), the latest version available is 0062, please try updating it and testing if the performance of the system improves. You can find the download link to the BIOS here:

https://www.intel.com/content/www/us/en/download/19698/bios-update-tntgl357.html

Also, in the following link you will find the instructions on how to perform this update:

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html

Please be sure to install the latest updates for your system, you can find them here:

https://ark.intel.com/content/www/us/en/ark/products/205603/intel-nuc-11-pro-kit-nuc11tnki5.html

Make sure to select the "Drivers and Software" option on the left side of the website.

Regards,

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello SimonStrach, 

Were you able to check the previous post?  

Let us know if you still need assistance.  

Regards,

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello SimonStrach, 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards,

Josue O.  

Intel Customer Support Technician

[SimonStrach]

Hi,

got an exchange from my dealer today - and everything works fine. I must have picked a monday unit.

And yes, you can close the case.

Cheerio!